LifeMDReviews of lifemd.com

Easy, convenient,

I found LifeMD to be inconsistent with its practices and mainly interested in taking my money. Some staff members have been kind and considerate in their communications with me, but the delay in actually getting my medication approved and started was due to lack of qualified doctors hired. They got that up to speed, but then the third month I didn't even speak or communicate with a doctor to continue my prescription. However, they did DOUBLE the cost of the medication (GLP2 shots) yet they didn't notify me of this change. It was too late at that point so my cost for 4 doses was $379! I cannot afford that, and the medication (Wegovy) was not very effective. I did lose about 5 lbs and i think most of that was due to the frequent nausea and stomach cramps caused by the drugs. I've been told this is pretty normal to start with, but I had no idea that $189 was just for the first dose, and THAT seems to be a standard practice with many online medical companies. At this point I am planning to lose weight the old fashioned way - diet, exercise for muscle building, and life style changes. I did it 23 years ago and lost 50+ lbs. It's taken me a long time to regain the weight and I may not make the same goal this time. But I will be healthier and happier and keep money in the bank as I get there. Like so many corporate bodies these days, I got letters saying "we really want to fix this, let us help you, we can do better" but it was total BS. If they don't see the green, they get kind of mean.

The customer service rep that assisted me was very knowledgeable and walked me through the whole process.

Misleading Fees, and no customer service at all. Not reliable.

In general, I find it difficult to get assistance. The app is not intuitive. The only people that are helpful is the customer reps when you call. There is always confusion when ordering a prescription and receipt takes a long time. Also, I am being charged more than was agreed upon for my monthly subscription. There is a fee each time you have a medical consultation.

Prompt response and filling of medication

Reached out to see if I could change medications, went to renew my script and said I didn't want it and wanted to change. They filled it and it cost me $299. They are not able to take it back and unwilling to do anything to make up for the $300 that I cannot get back. They don't read my messages fully. When I reach out to a provider, the front desk gets back to me. Really easy to sign up, not so easy to actually talk to someone about your account or your issues without spending more money.

Jessica Staci. Is an outstanding person. Helped me with all my questions and made me feel comfortable with finding a plan that I think will help me. She is very easy to talk with. Your company is very lucky to have her on your team.