LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Doctors & Surgeons · Plano, Texas
Excellent
Doctors & Surgeons · Bannockburn, Illinois
Excellent
Doctors & Surgeons · Miller Place, New York
Excellent
Doctors & Surgeons
Excellent
4,177 approved reviews, newest moderated first
Neely H.
Kaylan was very nice, understanding and extremely knowledgeable. I am very appreciated of her help.
Response from LifeMDNov 6, 2024
Your positive feedback about Kaylan is greatly appreciated. It is always so great to hear that our representatives are doing a fantastic job at providing the customer service we strive to deliver. If you need anything in the future, please do not hesitate to reach out. Thank you for being the best part of LifeMD!
James W.
I recently looked at my credit card statement and saw a charge for almost $800 with no explanation from life md. So calling customer service i learn that they want to charge you an annual fee for their "weight loss program"when they already charge for your compounded medication which costs a significant sum monthly. There are no doctor consultations, no services provided, nothing. Why the charge? I have lost 30lbs utilizing the medication provided but to charge an annual fee after being on medicine for months now seems less than appropriate
Response from LifeMDNov 4, 2024
We apologize for the unexpected charge on your credit card statement and any confusion or inconvenience this may have caused. We strive to provide clear and transparent billing practices, so we are concerned to hear about your experience. Reviewing your account, we see that you were able to reach our customer service team and they were able to resolve this situation accordingly. Thank you for bringing this matter to our attention. We value your feedback as it helps us improve our services. If you have any remaining questions or concerns, please don't hesitate to reach out to our customer support team. We are here to help!
Michael H.
Great doctors, nurses and stuff that are very helpful and dedicated. The company let me know in so many ways that they are focused on my health goals.
Response from LifeMDNov 4, 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such a positive experience with our doctors, nurses, and staff. At LifeMD, we pride ourselves on our dedication to our patients' health goals, and it's incredibly rewarding to know that this commitment has shone through in your interactions with us. Your journey towards better health is our top priority, and we're committed to providing you with the support and resources you need every step of the way. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.
Robyn
Jarrod is awesome! I’ve worked with him for awhile. He’s great.
Response from LifeMDNov 4, 2024
Thank you for your wonderful feedback about your experience with your provider! At LifeMD, we strive to provide excellent care to each of our patients, and it's rewarding to hear that your provider has maintained this commitment during all your interactions. If you have any questions or concerns or need additional assistance, don't hesitate to reach out through your patient portal. We're committed to helping you achieve your health goals and look forward to being part of your weight loss journey.
customer
You are always on top of things and make sure meds arrive on time and and all my questions are answered
Response from LifeMDNov 4, 2024
Thank you so much for your positive feedback! We're thrilled to hear that our service has been meeting your needs so effectively. It's our top priority to ensure that our patients receive their medications on time and have all their questions answered promptly. If there's anything else we can do to enhance your experience with us, please don't hesitate to let us know. We're always looking for ways to better serve our patients. Thank you again for choosing LifeMD for your healthcare needs. We look forward to continuing to provide you with excellent service!
Sasha
Rachel was phenomenal!
Response from LifeMDNov 4, 2024
We appreciate your positive feedback on Rachel. It is always so great to hear that our providers are doing a fantastic job at providing outstanding care! Thank you for being the best part of LifeMD!
AW
The provider is always informative and answers all my questions. Very patient and knowledgeable. I’m loosing weight and feeling great. My prescription always arrive when they say it will. I’m always informed on what dose I’m supposed to take and when. Very pleased.
Response from LifeMDNov 3, 2024
Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with our weight management program. It's fantastic that you're seeing results and feeling great - that's exactly what we aim for! We're glad you find our providers informative, patient, and knowledgeable. Our team of experts is dedicated to providing personalized care and answering all your questions thoroughly. We'll continue to work hard to maintain this level of care and support for you. Keep up the great work on your weight loss journey! If you ever need any additional support or have any questions, please don't hesitate to reach out. We're here to help you achieve your health goals.
David La P.
Kaylan was great in being sympathetic and acknowledging my concerns and complaints. I just wish the overall experience with LifeMD was as great as Kaylan was in assisting me with my refund and cancellation of services.
Response from LifeMDNov 3, 2024
Thank you for taking the time to share your experience with LifeMD. We're glad to hear that Kaylan provided sympathetic and attentive assistance during your refund and cancellation process. It's heartening to know that our team member was able to address your concerns effectively. We sincerely apologize that your overall experience with LifeMD did not meet your expectations. We strive to provide excellent service across all aspects of our program and regret that we fell short of your needs. We're committed to providing high-quality care and support to all our patients. Thank you again for your honest review. If you have any further concerns or would like to provide additional feedback, please don't hesitate to reach out to our customer support team. We're always here to listen and assist.