LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Doctors & Surgeons · Plano, Texas
Excellent
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Excellent
4,177 approved reviews, newest moderated first
Angelo
Kaylen Hawkins was courteous and handled my request. Thank you Kaylen!
Response from LifeMDNov 6, 2024
We are so glad to hear that you had a great experience with Kaylan and that she was able to assist you. We appreciate your positive feedback and want to thank you for being a valued LifeMD member! We truly appreciate your business and look forward to helping you again soon.
Elizabeth
This company has proven to be committed to customer satisfaction. Every message is promptly acknowledged and questions answered. I am an RN of 37 years and I feel very well taken care of. On top of that I am steadily getting healthier every day as the pounds come off!
Response from LifeMDNov 6, 2024
Thank you so much for taking the time to share your experience with LifeMD! We're thrilled to hear that you're feeling well cared for and seeing positive results with our weight management program. We take pride in our commitment to prompt, thorough customer service and are pleased to know that you feel well cared for. Your journey to better health inspires us, and we're honored to be part of it. We'll continue working hard to provide you with the highest level of care and support as you progress towards your health goals. Thank you again for your kind words and for choosing LifeMD. We look forward to continuing to support you on your path to wellness!
Deena H.
Pleasant and not pushy! Excellent service
Response from LifeMDNov 6, 2024
Thank you so much for your awesome feedback. We're happy to hear that you're satisfied with our services. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to support you on your journey.
customer
Getting everything set up with my pharmacy was a bit of a challenge, but LifeMD has been very diligent in sorting everything out. Communication has been outstanding as well as follow ups
Response from LifeMDNov 6, 2024
Thank you for taking the time to share your experience with LifeMD. We truly appreciate your feedback and are glad to hear that despite some initial challenges, we were able to provide outstanding communication and follow-up. We understand that setting up prescriptions with pharmacies can sometimes be complex, and we're sorry for any inconvenience you may have faced. It's great to know that our team was diligent in resolving the issues and ensuring everything was sorted out for you. We're continuously working to improve our processes and make your experience as smooth as possible. If you have any suggestions on how we can further enhance our pharmacy coordination, please don't hesitate to let us know. Thank you again for your patience and for choosing LifeMD for your healthcare needs.
customer
I keep getting billed and have yet to receive medicine.
Response from LifeMDNov 7, 2024
We sincerely apologize for any confusion or inconvenience you experienced with billing and medication delivery. Reviewing your account, we see that one of our representatives reached out to you regarding your account and was able to provide some clarification as well as a resolution. We appreciate your patience and understanding during this process. If there is anything else we can do to assist you, please don't hesitate to reach out. We're committed to supporting your weight management journey.
Roxanne S.
I started the last week of April, I went on a trip and renewed as prompted it took 6 weeks to get it after several calls and emails. I was assured every time that it was a priority. 6 weeks. I was constantly being asked to renew, which I was charged for without receiving anything. However, it has been working ok since then. The "provider" has been removed from my profile. I guess she got a lot of complaints. I don't think she could have cared less. Questions were an annoyance to her. It seems ridiculous to have to pay a monthly fee for no service. I would recommend finding a different company. However, it has seemed to be more streamlined since May.
Response from LifeMDNov 6, 2024
Thank you for taking the time to share your experience with LifeMD. We genuinely appreciate your feedback as it helps us improve our services. We sincerely apologize for the delays and frustrations you encountered; this is not the level of service we strive to provide, and we're truly sorry for any inconvenience. Your observation about the streamlined service is valuable, and we're continuously working to enhance our patients' experiences. We understand your concerns about the previous provider and have taken your feedback seriously. Our goal is to ensure all patients receive attentive, compassionate care, and we're sorry this wasn't your experience initially. We'd love the opportunity to address any remaining concerns you may have. Someone from our staff will contact you to discuss where we fell short so we can identify the issue and rectify it moving forward. Thank you for bringing these issues to our attention so we have the opportunity to correct them.
customer
Helpful office and clinical staff. Answers questions in a timely manner.
Response from LifeMDNov 6, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying your experience with our site and staff. Your satisfaction is our top priority, and we're especially pleased that you've found our message response times to be quick. We strive to maintain this level of service for all our patients. If you ever have any questions or concerns or need assistance in the future, please don't hesitate to reach out. Our team is always here to help!
customer
Responsive to questions
Response from LifeMDNov 6, 2024
We are happy to help! If you have any questions about your new plan or need assistance with anything else, please don't hesitate to reach out. We're here to support you and ensure you receive the best possible care.