Andrea I.
Even though I chose not to go through…
Even though I chose not to go through with this service in the end, they (my rep was Melody) did listen to my concerns and offer other options (without being pushy) and afterwards allowed me to cancel and refund me in full. So though I am not using this service now, I feel safe referring friends to a company that is legitimate.
Response from LifeMDNov 11, 2024
Thank you for sharing your experience with LifeMD. We're glad to hear that Melody provided attentive service and addressed your concerns effectively. Our goal is always to offer helpful options while respecting our patients' decisions. We appreciate your acknowledgment of our legitimacy and willingness to refer friends. At LifeMD, we strive to maintain high standards of customer service, even when a patient chooses not to proceed with our program. Your feedback is valuable, and it helps us continually improve our services. Should you ever reconsider or have any questions in the future, please know that we're here to assist you. We wish you the best in your health journey, whatever path you choose. Thank you again for taking the time to share your positive interaction with our team.