Dvora V.
Poor customer service by Angela at Life MD
Firstly I would like to say that the NPs who take time to explain the process and follow up with you are fantastic. After that it’s all down hill. I had an NP order my second vial but I decided to cancel that rx prior to shipping due to deciding to stay at the lower dose due to side effects. I received a message saying full payment refunded. The next day I received a message from Angela at Life MD saying sorry can’t cancel order. Why?? Apparently this company is all about the $$ and not the patient. I canceled my membership immediately. Thank you life md for your poor customer service and lack of understanding.
Response from LifeMDNov 13, 2024
Thank you for taking the time to share your experience! We truly appreciate your feedback, as it helps us improve our services. We're pleased to hear that you found our Nurse Practitioners fantastic in their explanations and follow-ups. Our medical team is dedicated to providing high-quality care, and it's great to know they met your expectations. However, we sincerely apologize for the confusion and frustration you experienced regarding the cancellation of your prescription and the subsequent communication. Reviewing your account, it appears that we did attempt to cancel your order at the pharmacy however the order had already been fulfilled at that time. Our outreach to tell you we could not cancel the fulfillment was to keep you informed that you would be receiving a shipment to prevent any alarm when the package arrived. This order was refunded so you will not have to worry about the charge for this. If you're open to it, please contact our customer support team so we can review your case in detail and find a resolution that meets your needs. Your health and satisfaction are our top priorities, and we're committed to learning from this experience to prevent similar issues in the future. Thank you again for your honest feedback. It will help us enhance our service for all our patients.