LifeMDReviews of lifemd.com

Response from LifeMDApr 16, 2025

We understand your frustration and apologize for the experience you've had. It sounds like there was a miscommunication regarding your subscription and the lack of follow-up from our medical team. We value your feedback and will use it to improve our processes and ensure that all our clients receive the best possible service. We have received your reviews from both outlets and appreciate you bringing this to our attention. We are committed to resolving this issue. We'll review your account details and reach out to you directly to discuss this further.

Response from LifeMDApr 16, 2025

We're so pleased to hear you had a positive experience. We strive to provide our patients with the best possible care and appreciate your kind words about Dr. Culpepper's professionalism and expertise. We're glad you found his explanations clear and helpful.

Response from LifeMDApr 16, 2025

We're so happy to hear that you had a positive experience with Melody and Tenisha! It's wonderful to know that they were able to answer your questions and provide you with the support you needed to feel confident about starting your weight loss journey. We strive to provide our customers with the best possible service, and we're glad that you felt comfortable and well-informed.

Response from LifeMDApr 15, 2025

We're so glad to hear that Melody was able to provide you with the information and assistance you needed. We strive to ensure our team members are knowledgeable and helpful, and we appreciate you taking the time to share your positive experience.

Response from LifeMDApr 15, 2025

We're so glad to hear that you had a positive experience working with Melanie. We strive to provide excellent customer service and are happy to hear that she was able to assist you in finding a price that worked for you. We appreciate your kind words and feedback.

Response from LifeMDApr 15, 2025

We're so glad to hear that you had a positive experience. We appreciate your kind words about Melody's patience and expertise. We strive to provide excellent customer service and are happy to know that Melody was able to assist you.

Response from LifeMDApr 15, 2025

We understand your frustration with the cancellation process and the difficulty you encountered reaching customer support. We apologize that your experience fell short of our standards. A Patient Relations team member will be reaching out to you shortly to address your concerns. We value your feedback and will use it to improve our processes and ensure that our members receive the support they need.

Response from LifeMDApr 15, 2025

We're so glad to hear that you had a positive experience with Dajah! It's wonderful to know that she was able to answer all of your questions and make you feel comfortable. Thank you for sharing your feedback!