LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Doctors & Surgeons · Plano, Texas
Excellent
Doctors & Surgeons · Bannockburn, Illinois
Excellent
Doctors & Surgeons · Miller Place, New York
Excellent
Doctors & Surgeons
Excellent
4,177 approved reviews, newest moderated first
Megan L.
Katherine was great and super attentive! She is a super star!
Response from LifeMDJun 30, 2025
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback; it means a lot to us.
Sidney B.
If I could I would give them negative stars - this is a SCAM THEY HAVE TAKEN MONEY FROM ME AND I HAVE RECEIVED NOTHING….. They where not even sending me monthly billing statement but still charging me. I’m going to be taking legal action to get my money back because they said they wouldn’t refund me. DO Not Use there services people!!!
Response from LifeMDJun 30, 2025
We appreciate you bringing this to our attention. We're concerned to hear about your experience and the billing issues you've described. We're now looking into your account and will address this internally. Thank you for your feedback.
Mario
Katherine was very friendly and helpful. She explained the difference plans and options I have and helped me set up an appointment with the dr.
Response from LifeMDJun 30, 2025
We're happy to hear that you found our team member friendly and helpful! We appreciate you mentioning the assistance you received in understanding your options and scheduling your appointment. Thanks for your feedback!
Holly Z.
Life MD representative named Jason, who took my call was professional. He was knowledgeable and extremely helpful. So far the best rep I’ve spoken to to get assistance. He was patient and really took time to understand my questions & concerns, and as a result of talking to him, I understand how to navigate not just the app but when approaching my appointments. Jason also took time to even get information from the practitioners that have spoken to me who at times weren’t as clear or I hadn’t fully internalized the information. Jason is a rockstar For Life MD. He deserves all praise. Thank you, Life MD!!
Response from LifeMDJun 27, 2025
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the representative's knowledge, patience, and dedication to ensuring you understood how to navigate our services. We are grateful for your feedback!
Sarah F.
Be more transparent about the fees and what the astounding $335.35 covers. It reads as if that fee covers the cost of the weight loss shot for a month. Not true. Only the Dr fee there. Also notice when a customer does cancel there appt. And get that refund amount of over $335 refunded back asap. And your customer service help line is the worst. I called over 20 times on different days and times … had to stay on hold for hours and then when prompted to leave my callback number…. I never not once received a call back. Hands down the worst. Not a good experience at all other that the CS guy Jason B that finally helped me and got my refund and subscription cancelled.
Response from LifeMDJun 27, 2025
We appreciate you bringing this to our attention. We regret that you were not satisfied with the clarity of our fees, the refund process, and our customer service wait times. We're looking into these issues. Thank you for the feedback, and we're glad one of our team members could assist you.
Ginny Holder P.
I love Dr Asunta, she always answers any questions I may have and really explains everything well. I highly recommend LifeMD, they've all been so helpful whenever I had a question in between Doctor calls.
Response from LifeMDJun 27, 2025
We're happy to hear that you appreciate the thorough explanations and support you've received. It's great to know our team has been helpful and responsive to your questions. Thank you for recommending us!
Oana P.
Tried the compound tripeptide and lost no weight after paying for it for 3 months. I asked for a refund which they advertise and was told that they can't refund my money because I used the medication. Of course I used it. That's the point!
Response from LifeMDJun 27, 2025
We appreciate your feedback and regret that the medication didn't meet your expectations. We're sorry you were unable to receive a refund. In cases where you've been on our program for 1 year, followed the program instructions, and have not lost any weight we will look into additional options such as a refund. We'll review your comments to see how we can improve our services.
Dee S.
He was so sweet, kind and understanding he answered the questions that he was able to, and when it was due to a medical one, he was politely by telling me that I would have to wait and speak with the position tomorrow. I think this man needs a raise. He has a wonderful personality. Great customer service and hope to hear from him soon. Thanks Deandra Smith.
Response from LifeMDJun 27, 2025
We appreciate you sharing your experience. It's great to hear that you found him sweet, kind, and understanding. We're glad he was able to assist you and that you appreciated his honesty. We value his wonderful personality and dedication to customer service.