LifeMDReviews of lifemd.com

Adverse effects to the medication. Reached out for cancellation & refund per the 30 day money back guarantee screen shot that I got when I upgraded to the 4 month savings. Was told no refunds but forwarded screenshot. Am waiting to hear back but would appreciate just getting the refund. Jan 1st - Just rec'd an email stating the exact thing I was told in the beginning, that there are no refunds and not acknowledging my current communications about having the 30 day money back guarantee...?

Resolved, Hi Kirk, We wanted to reach out regarding your order cancellation request. The pharmacy has confirmed that you have no active orders in the pharmacy. With that being said, we have also refunded you for this order as of January 5th. Please note that a refund could take 3-5 days, depending on your bank's processing time. If you have any questions or concerns, please don’t hesitate to reach out. We are here to help! Kind regards, Arthur M. LifeMD Patient Relations. =============== Looked very promising on the front end. 1/2 price GLP's. I'm in, let's see what shakes out. Answered all the questions, and was scheduled for online Tele-Med doc. Tele-Med doc went well. Approved. Asked the doc about dosage, all good. Asked about pricing and delivery; was told that I would have to contact Customer Support as Tele-doc had no pricing/billing/delivery info. Hung up with Tele-doc. Immediately called Customer Support/Service (whatever description they utilize). While on hold I got billed $450 on my credit card. When off hold, I asked about their fees and costs. The $150 upfront fee (1/2 {$75} off at this time) was a membership fee. Has nothing to do with the drug whatsoever. Not very clear on the front end. Then I asked about the cost, was told that $450 per month is correct for my dosage. I then told them that this was more than I was paying my current pharmacy, so just go ahead and cancel this. I then was told that it all was already in process and that they would "try" to cancel this, but there was no guarantee. I said it had only been a few minutes since the Tele-doc approved it, and again they said they would "try". Ok, so if it fails to cancel what happens then? The shipment would be processed, and the $450 charge would stand. I then said doesn't this drug need to be refrigerated, as I will be out of the country for the next 10-days. Again, they said they would "try" to cancel it. They also said that if the drug were to sit on my porch and spoil, they would "try" to have a replacement order shipped. It seemed like the only thing being "try'd" was clipping me for $525. Within an hour I received an email stating that my subscription has been cxld. Great (or so I thought). Eighteen minutes later, received another email stating that my prescription had been sent. What? So, I called. Basically, a redo of the initial call. Lots of use of the word "try" but not much of a positive tone as to whether this will be fixed or not. They did state they were escalating it, but that was all. They shared that RX was sent by the Tele-doc and that the emails were just out-of-sync, but that their pharmacy fulfillment folks would be processing it unless they saw the cancellation order. I asked if there was someone to call to fix this and was told that was not possible. So, I would say if you wanted to use LifeMD; proceed with caution. Their Customer Support/Service folks were very professional and polite; but seemed to be hamstrung by their system prohibiting them from doing anything to immediately resolve this problem.

On December 1, 2025, my wife joined on your site. We were charged $335.25. She set up a virtual doctor appointment for December 15, at 1:15 PM. On 12/07/15 our account was charged another $133.00. When the appointment time came, she clicked on the email where it said to join the meeting and it took us to the portal where the buttons were not available. We tried everything on the site to join the meeting to no avail. We have called and sent emails trying to figure out what to do. No one has contacted her back. Today, I have been on hold for over an hour and when the call went through, the lady would not even talk to me. My wife called back and after 45 minutes she gave up. We just want our money back now. She has also sent emails through the portal which have not been answered. Please refund the money at a total of $468.25. I have sent multiple emails to no avail on getting my money back.

They actually did well with customer service. Product worked great, price rose couldnt afford it anymore, the did nothing wrong sent the product, good customer service.

Virginia was absolutely amazing! She answered all my questions and walked me through the app. She made me feel entirely comfortable throughout the interaction.

The care I receive with all the staff, Doctors, and Nurse practitioner is truly awesome. They take the time to answer your concerns and ask how your doing. This is a wonderful one on one experienced. I would highly recommend to everyone. My journey is blessed by these amazing people at LifeMD.

Staci was fantastic in handling my onboarding from start to finish. She was very clear on the pricing and services available and was very good about letting me know about the promotions available to make this the clear choice for me. Staci is fantastic and should be a model for how to handle new clients.

So far so good Katherine has been very pleasing to work with. Have t started yet this was just the initial sign up and pay part. I’ll keep yall posted and updated on my journey Cheers Mike