Elizabeth
Poor communication
I find this provider too quick to send ambulance. Not enough time given for elderly person to respond to call. The fall detector often goes off with simple change in position. Communication with people on contact list is abysmal. They call after the ambulance has already been dispatched to ask if it is needed. Often the calls they make are impossible to understand.
Response from LifeFoneDec 13, 2016
Ms. Elizabeth, We apologize that you feel that there isn't enough time for you to respond but I want you to keep in mind that in the event of an emergency the operators and trained to respond quickly to ensure that help arrives quickly to you. So in most cases the alarm sounds and if the operator doesn't get a response he/she will call the customers home twice. the second call is the exact reason that you mentioned, we want to give someone a chance to get to the phone. Now after the 2nd call they are to call for help unless the account is set up differently, but in cases where we do not get a response our main concern is helping you and making sure help arrives for you. If you would like the set up of your account to be slightly different we are more than happy to change it to what suits you best. Please feel free to contact LifeFone at 1-800-940-0262. We thank you for your review and we value you as customer.