Philip C.
Life 360...Buyer beware!!!
We have had the Life 360 App for years and enjoyed using the App while our daughter was away at college. Also, our dogs enjoyed the App's sound of the notifications that someone had arrived home. But recently I decided to use the App only to find out that our "gold" plan had been turned into a "free" plan and we were still paying the "gold" price of $14.99 a month. I, of course, tried to reach out and contact the company only to find that there is no way to speak to anyone about anything, only to chat and have to type everything out. The company could not provide any background data or information on how our membership got "demoted" and or willing to provide any type of compenstation like a free month or reinstatement. Now, a monthly increase seems to be happening and I plan to utilize our Verizon Phone Plan, Verizon Family, since we already have a phone subscription with Verizon. I would have like to stay with Life 360 but with no customer service but chatting, and we have been members for 3-4 years, and no customer loyalty, we have decided to look elsewhere. Buyer beware!


