Life360Reviews of life360.com

Frustrating app. I stupidly agreed to enable crash detection. I immediately thought I really don’t want to be alerted to a potential “bump” my daughter might have had which would then send me into a frenzy. Apparently you can’t disable this once enabled (according to their customer service). Since paying for a year’s subscription our family circle are all experiencing problems when scrolling down to view drives. As soon as you remove your finger it immediately zooms back to the top, making it impossible to look properly at places visited. I’ve been in communication with the customer service people and after numerous suggestions, nothing is fixing the problem. Coupled with the fact I can’t disable crash detection, I would not recommend this app. It seemed such a good idea - but it needs a lot of work to make it useable.

Company does not stand behind their benefits!! My son was the victim of a robbery which included our vehicle, his phone and his wallet. With our Gold membership we should be eligible for a $250 protection. I emailed as required. Took them days to respond (after more follow up emails from me) with the claim form. Filled the form out and sent the CAD police report I was able to obtain. Again days go by and they tell me they need the full police report. Immediately responded that the full police report isn’t available due to this being an ongoing robbery investigation. Gave them the name and all contact info for the detective on the case so they could verify. Continue to get the same canned response from Life360 customer service that they need the full police report and it has to be received within 15 days of the phone being stolen. Asked for the name and phone number of a supervisor. 3 days later I get a call on my cell phone with NO CALLER ID. It’s Life360. Go back and forth with this “supervisor” saying he’s sorry but there’s nothing he can do that they need the full police report and it needed to be within 15 days. Asked to speak to someone higher up and he said there’s no one higher than him and he needs to follow their policy. Explained that my son was a victim of a crime and I will get them the full police report as soon as the investigation is over. Told them this wasn’t a simple “someone stole my phone from my locker” situation. Told him I’m sure he has the power to make a note in the file that the police report will be provided as soon as it’s available to be released. He absolutely would not do this. IT’S OBVIOUS LIFE360 doesn’t want to stand behind their product and plan benefits. It’s beyond unfortunate that a victim of a crime is further punished because it is not possible to get the police report. LIFE360 should be ashamed. And I find it very interesting the supervisor called from NO CALLER ID. It is clear this company wants no actual contact with it’s customers as you cannot find a phone number anywhere. So frustrating and defeating.

Just made us pay more! Almost 2x the previous subscription. And service has gone down. Not quick to track members, no road log anymore of where people have been driving, less accurate information or updates are not in real time! This app has gone down in reliability exponentially. From 7.99 last year to 12.99 this year and services sucks. Don’t buy it. Just use track your phone with Apple if you have it. This service is a waste of hard earned money!

Doesn’t even deserve a star! The service is terrible and don’t bother reaching out for support. They ignored me on my emails and never replied on Facebook either. Does anyone know an alternative? This app crashes all the time and hasn’t updated my daughters location for nearly a month now.

If I could leave a no star I would I don’t recommend this app they have took over $65 in the last 2 days from my card and they have a phone number that is fake on the website and I have written the support on email and they don’t respond I hope people pay attention cause they have families locations and they can’t be reached in a world of human trafficking this is beyond concerning to the point I have reported them to the police and to a lawyer cause for some reason they can’t be trusted with my card that a free monthly trial has turned into $65 in 2 days when a month is $14.99 don’t put your family in danger with this app like I said it’s now a open investigation with apple and my bank and local police

If you have a teenager like I do and if they want to go out bad enough like mine does they will find a way to halt location data. She said several of her friends have the same app with their parents and it’s a very easy function for the children to be able to shut the app off or even shut Wi-Fi off. Either this place needs to step up their game plan or hire a couple of 17-year-old kids I think this is a very poorly run app

At first, I liked this app, as it was a comfort blanket knowing by 11 year old daughter was safe i.e. getting on the bus alone, walking from the bus stop, etc. However it has not worked for over 3 weeks, I have emailed the company a number of times and I have not heard anything from them  I don’t trust this app, it compromises safest and security. Which I am not willing to accept.

One of the worst app i have ever seen