Used to be good but now I’ve no idea why I’m paying for this app!! It constantly freezes, won’t let me zoom in and the street view is gone. No one to complain to. Just a bot that tells you to do all the things you’ve already done! Dreadful! I did eventually manage to speak to a human who told me that they know there are issues, but ‘tough’ basically! No chance of a refund. Put up with it and we’ll do what we can if we get round to it!
MI
Mike
DO NOT BUY
DO NOT BUY, YOU GET ONE IN THE MAIL AND IF RECEIVED BROKEN WITH THE BATTERIES RUN OUT THEY WONT GIVE YOU A REPLACEMENT EVEN IF ITS LITERALLY BRAND NEW. A BUNCH OF THIEVES OUT TO STEAL YOU MONEY SELLING NON WORKING PRODUCTS. WORST COMPANY EVER, LOOK AT SCREENSHOT WITH AGENT.
JA
Jay
Pet tracker.
I bought the pet tracker, which was easy to set up and seemed to be working well. Now for the bad part: my cat lost his tracker on the very first day we activated it our fault, I know so we bought a new one. When I tried to register the new tracker, I was told I would need to pay £80. So every time your pet loses their tracker, you have to pay £80 to activate a replacement, on top of paying for the tracker itself and the Gold subscription. Terrible customer service.
LB
Lola B.
This company are scammers! No tile refund after 2 weeks of signed off returns at the warehouse. Disappointing.
Tiles didn’t update in realtime without being close to a phone so i returned them. The refund process is taking forever and the customer service emails are just ridiculous brush off and they are sounding more and more like a scam.
Do not do business with this company!
ML
Marc L.
horrible app
horrible app. Tought it was the original TILE app, but it's not :(
Consumes battery, popups all the time, and most important once a Tile is linked, you can no longer unlink it and tiles cannot be relinked.
So I have to buy a new tile if I want to use the original TILE app from Tile.inc :(
TH
thosely
Costly and infuriating
TrustPilot gives Life360 1-1/2 stars. BBB rates them at D-. I discovered some of the reasons:
I'm pretty good with trackers, having used three different types on animals, kids and personal and commercial vehicles. This one well and truly sucks! After working with it for nine days, trying to track one (1) dog but avoid authorizing rape of my family's personal information, our precise locations, businesses patronized, even our physical activity, and wading through layers of settings that are only necessary for that rape, one thing did became very clear: This "Pet Tracker" is not about tracking the pet. It's about tracking the owner and his family that cluster around the pet.
The alarm for leaving a GPS "fence" was pretty good, a matter of seconds. But the refresh rate (location update) was very, very slow and locations were usually off by over one hundred feet under clear sky. It's no good knowing the exact spot in dense brush, that's 100 feet away from where your running, panicked dog used to be. But in city traffic he'll be easy to get to, eventually, because he'll have been stationary. Dead in the street by the time you find him.
There is no customer service beyond shallow FAQs and fairly good chatbots. But nothing is set up to tell you how to preserve your privacy. You may get a promise that you'll be contacted by phone or email for further help. That won't happen.
KE
Kara E.
I would NOT waste my money on this app
I would NOT waste my money on this app, especially if you are wanting to use it for driving safety/accident awareness. It has failed to alert on two separate occasions there were MAJOR accidents (one being a rollover). My family purchased the top plan for "security" believing that it would work as promised. If I can save at least one other family the heartbreak, it's worth the 5 minutes I'm taking to write this review.
SC
Steve C.
One of the worst apps I've ever had
One of the worst apps I've ever had. You get CONSTANT in app ads, even with notifications turned off. Unbearable. The user experience is beyond dreadful. Do not waste your money.