Liberty HealthShareReviews of libertyhealthshare.org

We had Liberty Healthshare for many years and we don't really have many health problems. I had good experience when I had a hysterectomy, and they were quick to pay. But then we had ER and hospital visit and two years later, they still haven't paid the bill. So I am making payments and have paid over a thousand dollars in interest. Plus we had about 8 other bills that took them almost 2 years to pay and now I am having to fight to get my money back from the providers because I had already paid the bills. And they paid the wrong provider on one of my bills and I am having to spends hours on the phone to get it worked out. They are poorly run, and obviously can't manage the money. I would not recommend using them. We switched to Zion Healthshare and they have been phenomenal.

Do not use this company! I was a member in good standing with Liberty for 5 years, and when I needed them most, they completely flaked! I had a hysterectomy in Nov 2021 - I went through the approval process Liberty required for the surgery and it was approved by them to continue. I was told to pay for the procedure out of pocket (which I did) and that I would be reimbursed within their "usual 90 day window". It is now almost 2 years later and I have not received a dime from them, nor have any of the medical providers that billed them directly for payments (office visits, anesthesia, etc). Now, in addition to the money I paid out of pocket, I am getting phone calls from the medical providers stating Liberty has called them and told them that they "don't have the funds to pay my bills and to let them go to collections" - which I am now on the hook for. These bills total almost $20K!! What Liberty is doing is outrageous and unethical and they must be held accountable!

I paid my monthly amount of 399.00 diligently and was auto deducted. I kept my end of the bargain. I was a member for about 5 years and finally stopped august of 2022. When it came down to having any sort of sharing on my end and after meeting all my obligations, I was not paid. This was for health bills from August 2021 to November 2021. I kept paying my monthly premiums because I was told that my benefits after my obligations would be delayed a few months. This was back in October 2021. Had I known they were not going to pay I would have cancelled my membership then but the company did not tell people the truth about what was going on. I Called today but get no answers. The rep seemed very deflective and indifferent to my situation and not helpful. They are prepared for these phone calls. The only thing they say is that there is a backlog. They have no timeline for paying members who are owed their due.

Still waiting on claims to be paid from 2021! Do not get Liberty.

In 2018 we needed a more affordable option for health care. We used Liberty Health Share because of this. It saved us money in the first year or two compared to regular insurance. Our family at that time was perfectly healthy. However, in the years that followed things were very different. One of the most challenging things about this coverage is that you have to stay on top of submitting every little bill. If you miss any deadlines by even a day they will not reimburse you. We lost over 7,000 dollars because of a bill we didn't get submitted on time. Why was it not submitted? Because of a very traumatic high-risk pregnancy, (surgery at 14 weeks gestation) which included PTSD? We wrote to them and even with an explanation of emotional hardship nothing was paid. They also reserve the right to not pay if the procedure or medical recommendations, do not match what they deem necessary. I had fetal monitoring in the last month of my pregnancy 3x a week. They only paid for some of it. It was not necessary to them but my doctor thought it was?? The final decision to leave this company was Epic. Our son had cancer when he was nine. He had been clean for nine years. Unfortunately, he was rediagnosed with the same cancer in 2022. On top of this devastation, we found out that because it was not FDA-approved a life-saving bone marrow transplant would not be covered. This was recommended by all of the doctors. This stress and hardship led us to leave the company.

Our family has been a member of Liberty Healthshare for years and years. And Liberty Healthshare has not covered our bills since 2021. I don't know if they will ever pay. --- Update 10/19/2023: After a 1-star review on TrustPilot, LibertyHealthshare contacted us and assigned a dedicated rep to look into our unpaid bills. It took 3 months and all of our outstanding bills are now paid.

I have been with Liberty since 2015 and it started out a great company. It is now a mess! I have been sharing since 2015 and out of all those years I have had minor surgeries and recently a rotator cuff repair. I am now 65 and will be using my Medicare. I called and have tried to cancel and am getting the run around. They said I had to go to website then it says send a letter canceling by 20th of month prior to former month. I was told I go to my Healthshare page and cancel didn't happen goes straight back to send by mail. After having PT for 2 months which I have had to pay for my appts. over a 1000.00 now they said when I cancel I may only get 350.00 back and it could be months. I had to stop my auto draft payments to keep them from pulling out of my acct. and that's another nightmare story. I'm having a hard time figuring out how to get away from this completely! Hoping for some suggestions...

I am SOO disappointed in Liberty! They have really gone downhill. When I first Joined in 2018, bills and reimbursements were paid anywhere from 45 to 180 days. sadly, this is no longer the case!! In March 2021, my 14 month old had a medical emergency and was hospitalized! Scariest 4 days of our life. The ER, hospital , ambulance, & doctors, all billed liberty directly....Liberty processed the bills, applied my AUA and submitted them for sharing. Almost TWO years later a hospital bill for $5,400 that is Liberty's share was still NOT PAID. In February 2023 I received a collections letter for this! throughout the past year I have called Liberty so many times on this bill and I'm told the same thing. The bill has been processed, just waiting for the check to be sent out, but they have no idea when that will be. In order to get out of collections, I paid the $5,400 myself and have submitted it back to liberty for reimbursement which I am still waiting for!! Its very discouraging when people faithfully pay their monthly contribution to Liberty and Liberty is unable to be faithful back...I am a good steward of my money and work very hard to uphold good credit. Liberty must have horrible management! It is ironic that the one thing the company is set up to do-share into people's medical costs, is the one thing they are unable to do! There needs to be accountability on Liberty's end as to when the bills will be paid.