Harry
The entire experience had its ups and…
The entire experience had its ups and downs however, the build quality in some areas were shoddy. What can we expect in this day and age though.

LGI Homes builds high-quality, move-in ready homes at affordable prices across the United States. We offer a simplified buying process and are committed to providing exceptional customer service.
LGI Homes (lgihomes.com) has 219 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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219 approved reviews, newest moderated first
Harry
The entire experience had its ups and downs however, the build quality in some areas were shoddy. What can we expect in this day and age though.
Billy J.
We closed and moved into our new build LGI Ponderosa home in Brighton Colorado on 9/26/23. All of our minor problems have been fixed promptly under our warranty but unfortunately one BIG problem has not been fixed nor can anyone seem to find a resolution for our main floor heat system. While the heat blows just fine through the vents upstairs, no heat blows through the master bedroom area vents and very little heat blows through the living room, dining room and kitchen vents. The heating techs have come here at least 6 times and have not been able to solve anything. One of the heating techs said the design of the home and the design layout of the air ducts do not go together therefore proper flow will not be achieved unless the ducts are redone. The only feedback we are getting is LGI isn't willing to do what it takes to correct our heating issue. There are 7 other Ponderosa homes like ours in this Brighton Colorado (Pierson Park) area and 5 of those homes have Sold signs on them probably unaware if their heating system works properly or not. Beware before you buy, this heating issue has our heating and electricity bill higher than normal due to constant space heaters running and using the main heater to try getting the heat to a decent level on a normal winter day, on very cold 30 and below days and nights we can forget about it our main floor is freezing!
Arek S.
Horrible salesman @ the PSL Blvd location next to Vet. Hwy.!!!He should be FIRED!!! The Exit relator witnessed a conversation with him which was disgusting... How come your org. can't REPLACE him with someone BETTER!???!!!
Response from LGI HomesMar 6, 2023
Hi Arek, we are concerned by your review and would like to investigate further. Please send your information and details of the situation to [email protected]. Thank you.
Arthur
Realtor was phenomenal Ashley Sutton was fantastic. Some concerns about home quality but LGI process was great
Response from LGI HomesMar 6, 2023
Hi Arthur, thank you for the review. If you have any concerns that you'd like addressed by our construction team, please submit a warranty claim to our online warranty portal. Thank you!
Angela
My name is Angela cheatham. I am a first-time buyer and was hesitant in picking my builder. LGI, has absolutely exceeded my expectations. First off, the crew! Mr steve, I call him with much respect, was so nice, and I expect them to be nice but he has an energy and a passion for his job that is so noticeable and he was actually the pinpoint for me to continue finding out about LGI. Such manners and respect, always had the answer at the tip of his tongue, always answer the phone and always answered text messages. I could go on and on about Steve but you just have to find out for yourself. The company, and general, let me just tell you how beautiful my home is. I've been here for 3 weeks and I feel like heaven when I walk in my door. I truly mean that. Even though this is a style home that not many measures can be changed, I absolutely love the design. If anyone has any questions about my experience, feel free to call me. My phone number is 469-615-0059. And may I suggest a remax agent for you, his name is Matt and I don't have his last name in front of me but again, this was the best dude ever! Was always there always answer the phone had the answers at the tip of his tongue, made great suggestions for people that he knows from everywhere about utilities etc. Please call me if you have any questions and have a blessed day
Response from LGI HomesMar 6, 2023
Hi Angela, we are grateful for your feedback! We are so happy to hear you are loving your new home. Thank you for the recommendation and we hope you continue to enjoy your new home for years to come.
Alton
Process from beginning to end of purchasing was great. Great salesman, beautiful homes and community. Communication was great from finding the right floor plan to closing.
Response from LGI HomesMar 6, 2023
Hi Alton, thank you for leaving us a review - we are so happy to hear you had great communication from our team. Congratulations on your new home!
Steve R.
Great Customer Service from all LGI employees
Response from LGI HomesMar 6, 2023
Hi Steve, we are so happy to hear you had a great experience! Thank you for choosing LGI Homes.
Apil D.
I am a first time homebuyer. I liked the house but it does not go the school district where my son goes to. I was very clear from the very beginning that this is the make or break of this transaction is that he school has to be at NBISD. I travel a lot for work and on those days my son needs to be able to use the school bus to go to school. I was told that the home feeds into this school. I paid the ernest money. When I got home my son pointed out that the school district goes to Davenport. I wanted to take back my ernest money and they won’t give it back. This is frustrating. Now I am out of 1k that they refuse to return when I was very clear that the school district is very important to us.---- We appreciate your interest in a loan with loanDepot. Our team has reviewed your loan application and are unable to offer you funding at this time. Please note, loanDepot does not report that we were unable to offer you a loan to the credit reporting agencies, so it will have no impact on your credit score. Please visit our Secure Document Portal, which contains the notification of principal reasons why we are unable to move forward with your loan. In order to access the portal, you must verify your identity, create a password, and consent to the terms and conditions.
Response from LGI HomesFeb 27, 2023
Hi Apil, we’re disappointed that you decided not to move forward with the purchase of your home. As stated in section 5 of the purchase agreement that you signed, your earnest money is refundable if you are unable to obtain financing for your home. Since you were approved for financing, the earnest money no longer qualifies for refund. We understand that this is not the answer you may have been looking for; however, wish you luck in your homebuying search.