LexusPartsNow.comReviews of lexuspartsnow.com

I received Just what I ordered and very fast shipping!

Helped locate the correct part and shipped quickly

Review for LexusPartsNow.com: I ordered mud flaps for my 2019 NX300 from LexusPartsNow.com and made sure to input my VIN number to ensure I received the correct part. However, when the mud flaps arrived and I attempted to install them, it became clear that they were for the wrong car. The pre-drilled holes on the mud flaps didn’t align with my vehicle, and the flaps didn’t match the contour of my car. Upon further research, it appears the mud flaps they sent were for different model years or hybrid versions, not my F Sport model, which was correctly identified when I entered my VIN on their website. I’ve called multiple times to resolve this issue, only to receive an email stating that I would be charged a 20% restocking fee and would need to cover the return shipping costs. Despite my efforts to explain the situation, they continued to insist that the mistake was mine. During one of my calls, a “manager” even hung up on me while I was trying to discuss the issue. The experience has been incredibly frustrating, and I will never do business with LexusPartsNow.com again. I strongly recommend that anyone considering buying from them should either look elsewhere or go directly to a dealer to avoid receiving incorrect parts and dealing with poor customer service. I should not have been charged a 20% restocking fee and have to pay for shipping when they shipped me the wrong parts.

Fit great looks great thanks

I contacted your company to say that I received an engine air filter and not a compartment filter. I could not contact anyone to check the order. I tried by phone and by email but I got no response. It might have been my mistake but I can not prove it wasn't but I was looking for a resolution but got none.

Very good experience with online ordering.

Had part in stock, shipping was quick, part was packaged well for shipping Will use again in the future!

The correct parts to finish the job to get my ES300 running properly with quick arrival time