LexusPartsNow.comReviews of lexuspartsnow.com

Response from LexusPartsNow.comMay 28, 2026

Thank you for sharing your feedback with us. We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you. We’ve looked into your order, and unfortunately it falls outside our 5-business day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause. For more information regarding our returns policy, please visit https://www.lexuspartsnow.com/service/lexus-return_policy.html

Response from LexusPartsNow.comDec 19, 2025

Thank you for your feedback. We’re sorry to hear that you feel this way. To clarify, our products are genuine OEM items sourced directly from the original factory, not knockoffs or replicas. We understand there’s a lot of misinformation out there, but we stand by the authenticity and quality of everything we sell. We appreciate your feedback and will continue to uphold the standards our customers rely on.

Response from LexusPartsNow.comOct 30, 2025

We sincerely apologize for the frustration you've experienced regarding our website. It's important to us that our customers feel confident and informed when making a purchase. We appreciate you bringing this to our attention. Thank you for your feedback, and we’re committed to improving your experience with us.

Response from LexusPartsNow.comJul 14, 2025

Thank you for sharing your experience, and we are truly sorry to hear about the challenges you faced. We understand how important it is and your feedback is invaluable and will help us improve and better serve our customers in the future.

Response from LexusPartsNow.comJun 3, 2025

We’re sorry to hear that the wiper blade refill didn’t fit properly and lacked the necessary retaining piece. That’s not the experience we want for our customers, and we understand how frustrating it is to have to resort to a temporary fix just to keep your vehicle usable. Thank you for bringing this to our attention — we’ll be reviewing this part’s listing and packaging to ensure accuracy and completeness moving forward. We appreciate your feedback and the chance to improve.

Response from LexusPartsNow.comJun 3, 2025

We genuinely appreciate that you chose to support a smaller business like ours over larger retailers. We're truly sorry to hear about the difficulty with your return and understand how frustrating it must be to feel caught off guard by the electrical parts return policy. While this policy is in place due to the sensitive nature of electrical components, we recognize that it could have been made clearer during checkout. Your feedback is incredibly valuable, and we’ll be reviewing how to better communicate these limitations upfront to avoid situations like this. We regret that we’ve lost your trust and hope there may be a chance to make things right in the future. Thank you again for your feedback and for giving us a try.