LexusPartsNow.comReviews of lexuspartsnow.com

Response from LexusPartsNow.comJul 31, 2026

Thank you for your feedback. We're sorry your order arrived later than expected. We received your order on 6/26, but it did not clear our fraud prevention review until 6/29. Once approved, it shipped on 6/30. Delivery was completed on 7/6, with the transit time being extended due to the Independence Day holiday. We understand delays can be frustrating and appreciate your patience. We hope to have the opportunity to provide you with a better experience in the future.

Response from LexusPartsNow.comJun 11, 2026

Hi Chrsitopher, We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team has reached out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.

Response from LexusPartsNow.comJun 2, 2026

Hello Joel, Thank you for your feedback! We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better. OEM components do not always come from the manufacturer as a complete assembly and may be sold individually depending on the specific part and manufacturer packaging. We apologize for any confusion and appreciate the opportunity to address your concerns. If you have any questions regarding a specific part or assembly, our team is always happy to help. We’re always looking to improve, so your input is valuable and helps us do just that.

Response from LexusPartsNow.comJun 2, 2026

Hello Richard, Thank you for your feedback. We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better. We’re always looking to improve, so your input is valuable and helps us do just that. Your feedback is essential for improving our services.

Response from LexusPartsNow.comApr 30, 2026

Thank you for your feedback. Unfortunately, per our return policy we cannot proceed with your RMA due to timeframe. Please refer to our return policy below. Again we apologize for the inconvenience. www.lexuspartsnow.com/service/lexus-return_policy

Response from LexusPartsNow.comMar 3, 2026

Thank you for your feedback! We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better. We’re always looking to improve, so your input is valuable and helps us do just that.

Response from LexusPartsNow.comFeb 2, 2026

Thank you for your feedback! We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better. We appreciate you bringing this to our attention.

Response from LexusPartsNow.comNov 14, 2025

Thank you for your feedback! We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better. We’re always looking to improve, so your input is valuable and helps us do just that.