LexusPartsNow.comReviews of lexuspartsnow.com

A brake rotor I ordered arrived with a chip in it. Contacted them for the RMA process on 25th of August. It is now September 28th and it has not been resolved. They’ve ignored emails. Even a week after the returned part reached them I’ve heard nothing and received nothing. A month without the money or the part is ridiculous.

I’m inclined to believe that this company is a scam fronting as a parts supplier. It’s almost impossible to speak to a person. You’ll no get shipment notice in time and when you do, you’ll never get your part because I suspect that they’ve perfected the art of sending a USPS notice that the order got a shipment tracking. However, it never leaves the location where it was supposed to be picked up from, let alone be in transit. This same pattern happened a couple of times. They’ll convince you that they’ll file a lost claim and reship the item after a few weeks. A month later, the exact thing happened. After two months of waiting, with my car sitting around, I asked for my refund but could never get anyone to speak to after a few tries over different days. TAKE YOUR BUSINESS ELSEWHERE!!

Took 9 days to finally get my credit card charged. Still haven't gotten the parts. WORST customer experience ever. I understand why talking to a live person is so difficult. The money saved on parts isn't worth the delay and aggravation. I ordered from them before and it wasn't bad, but I'm inclined not to use them again. If they're that busy, perhaps hiring additional personnel would help. I don't enjoy waiting that long for communication. Hopefully the parts are correct when I get them UPDATE: Parts arrived in separate shipments. That was a fact unbeknownst to me until thr parts started arriving. Some parts came FEDEX and others came USPS. I,ve stated my frustrations, and I received a reply. I'm glad this experience is concluded. Thank you!

I was missing a part from my order, tried to talk to a real person but phone goes to automated system that just cycles and livechat "agents" don't seem to want to help at all. I submitted an RMA for the missing part as instructed and was told someone would respond in 1-2 days. It's been 5 days and livechat agents continually respond with someone will reach out in 1-2 days...

I ordered two front control arms for a 2017 Lexus RX350. Ten days later, when I received the package, I discovered that one control arm was for a 2016 Toyota Highlander and the other was for a newer-generation Lexus RX. They take two days to respond to every return-related message! I have already lost a significant amount of time and money because the right control arm had already been removed at the auto repair shop. When the mechanics inspected the new parts, they realized that they were for different vehicles. This company does not seem to be in any hurry to resolve this issue, and the way they are handling the situation is making me seriously question whether this is a legitimate company.

Ordered a gasket 14 days ago, showed it would be delivered within 3 days. Showed my package arrived in arizona, and went directly back to California for some reason. Their nonexistant customer service was no help. Just kept offering me a return when I only asked what’s going on with my order.id give them less stars if I could. Mickey Mouse operation.

The parts came reasonably quickly and they were the precise parts I needed.

Good fast service on correct products