LexusPartsNow.comReviews of lexuspartsnow.com

Good original parts!

Hood latch spring and mechanism failed. LexusPartsNow had it in stock for a fair price and was shipped fairly promptly. Since you can’t drive with a loose hood, would have been 5 star rating if shipping was quicker.

right part, good price, and good delivery time

This was my first time shopping here. I had confidence in the store and I was not disappointed. Reliable fast service and delivery.

This is just crazy... Simple question..."Does this part comes with the bolts ?".... Nobody wants to answer : I try "Contact us"... Answer : "Please go to "Parts questions".... And then I ask "Parts questions"..."No go to "Other Questions"... And no help at "other questions": "Ask Parts questions".... This is not serious.

Recently received an order from them missing multiple parts. I contacted them knowing that I was past the 30 day "returns" policy thinking that since they simply didn't send the parts they would be decent and resolve the issue. This is where I was wrong. After multiple times attempting to contact them and being hung up on etc, I get to someone who gives me the same 30day RMA policy quote and tells me, Sorry but they're not going to do anything about it. I had to file a fraud claim with my bank to resolve the issue since they were unwilling to correct their mistake.

I ordered 2 new CV axles. Two arrived, one was new, the second was a broken RMA return with the RMA information on the box, a clearly broken part, and additionally the original recipients personal information. When I contacted customer support they stated there was nothing they could do and denied my RMA. As evidenced by the the plethora of 1 star reviews this is not a company that honors their product. Their goal is to string you along to try and avoid a chargeback. Just do the chargeback and move on.

Sent a part that although had the correct part number was the wrong color for model yr. When contacted company they perked me around endlessly and never really did anything but said we are looking into it...had to stop payment to get any results...I would go to a Real dealer and pay the high price these guys Are Trouble!!! Don't do it!!!