Tierney
Wrong part I put my vin number in and…
Wrong part I put my vin number in and your website told me the part I was ordering was the correct part. When arrived it was not the coolest part. When added shipping cost not worth shipping back. Would have been better off going to My local dealership. Will not use your company again. Lesson learned
Response from LexusPartsNow.comMar 31, 2026
Thank you for your feedback. If a wrong part per invoiced was sent, please submit an RMA request through Track Order, or connect with one of our returns specialists via LiveChat and Email. You could also call us at 1-888-905-9199. Our customer service center operates from 7 A.M. PST to 4 P.M. PST, Monday through Friday, thank you! For more information, please visit https://www.lexuspartsnow.com/service/lexus-return_policy.html
