David C.
Terrible return policy
Terrible return policy. They sent me an open box part (blower motor) and refuse to return it since it has an electrical connection. Anything electrical is non-returnable even though the part was not new and previously used. What a joke.
Response from LexusPartsNow.comApr 8, 2026
Thank you for your feedback. We’re sorry to hear that you feel this way. To clarify, our products are genuine, brand new OEM parts sourced directly from the original factory. We understand that receiving an item in anything less than expected condition can be frustrating. We have documented your feedback and will be forwarding this packaging concern to prevent similar issues in the future. If the condition of the packaging affected the part, please let us know and we will be happy to assist you further.