LexusReviews of lexus.com

Michael Aleros in Lexus Gothenborg treated me like shit. Worse than that, they want to change my new Lexus brake disc after only two years. I treat my car well. Brake discs should not be in bad condition in this new car. Either Lexus has very bad quality or their workshop in Gothenborg is corrupted. I guess the second is right. I trust Lexus but I guess Lexus dealership in Gothenborg is rotten and wanted to cheat me to change brake discs which are almost new.

my lexus SUV has been my friend for so many years now, never had any issues with mechanical parts and all the electonical parts too, stays rigid, top quality

We had a wonderful experience at the Oakhurst Lexus dealership. Our consultant was mister John B.Lucky. he was patient,friendly and caring. He did everything in his power to find the right vehicle for us.I will encourage any one looking to buy or lease a vehicle to call Mr Lucky. He is the best man to assist them. And you will leave that dealership happy with no regrets.

I recently purchased a brand-new Lexus RX350h Premium Plus, expecting a premium experience in every aspect, especially given the higher price point compared to competitors. Unfortunately, I was extremely disappointed to find that the vehicle came equipped with lower-rated tires, ones that are commonly found on much more affordable, non-luxury vehicles. Given Lexus’ reputation, I did not expect such a cost-cutting decision on a key component that directly affects ride quality and safety. I reached out to the Lexus Brand Engagement Team to express my concerns and request whether they would consider replacing the tires with a better-rated, well-known tire brand that aligns with the luxury standard Lexus promotes. Despite opening a case, following up multiple times, and even visiting the dealership, I never received a formal resolution or direct communication from the Lexus brand team. The dealership eventually informed me that Lexus had denied the tire replacement, but I was never contacted by the brand team themselves. To make matters worse, they closed the case without any explanation or engagement, which is extremely disappointing and unprofessional. I expected far more from Lexus in terms of customer care and brand accountability, especially for a vehicle in this premium segment. I hope Lexus reconsiders how it handles genuine customer concerns going forward.

Trying to contact Lexus Nottingham re buying my car on line . I guess they do not have section staff . Now called 5 times and no reply .

Never ever I had such a great experience from a service center guys. My son and I came to Lexus office in Malmö recently and asked for the help to correct the lights on my son's IS300h. They tuned it immediately and while we were waiting, offered both of us coffee with Lexus labeled chocolate! In addition to that they did it for free. What can I say: Great job, guys! You made my son happy!

I got a brand new 2025 Lexus RX450 plug in hybrid. Great SUV, however it has a major deficiency which must be addressed by Lexus. It is very convenient to start a vehicle remotely, cools it off during summer months and prior to you getting inde. In the winter months you can start it remotely and warm up and defrost the car. For some crazy reason, Lexus designed it in a way that unless you have a minimum of a 30% electrical charge, you can’t start the vehicle remotely. I would understand if the vehicle would be all electric, but this is a hybrid where there is a regular gas engine. As I live in an apartment in NYC, I do not have an ability to change my SUV regularly. Therefore, most of the time the remote start option is not available for me. What’s incredible is that a simple Toyota RAV4 only requires to have a quarter tank of gas in order to be started remotely and my nearly $80,000 luxury SUV doesn’t allow for remote start unless it’s always changed. I hope that Lexus will be correcting this defect in the design. When I called Lexus to complain, I was issued a case number and told that they have no idea of if and when it might get addressed. This truly very sad and I certainly expected a a more serious response.

J'ai acheté une Lexus neuve, mais malheureusement le service client n'est pas du tout à la hauteur de cette marque prémium. Retard de livraison, vendeur absent le jour du RDV de livraison, bref débrouillez-vous avec la voiture... J'ai écrit un courrier de réclamation à Lexus France, la réponse est du même niveau, rien à faire du client, quelle déception ! Et pas de rappel de la concession concernant le kit anti crevaison qui manque.