LexusReviews of lexus.com

I expected better from Lexus. The car itself is almost fine. However, this is not enough in 2026. Cars require constant support and maintananxe. This one was frustrating. What the dealership responded me when I had a problem with my car was basically “not our problem” because it was just outside the cutoff, even though it was clearly the same type of defect people complain about. I wanted to stay loyal, but this experience killed a lot of trust

My brake booster needed replaced, the recalled just expired a month before. I asked lexus to pay or at least pay half because i have been a very loyal customer that purchased over 8 lexus cars. They denied me and gave me attitude. I recommend no one ever purchase a lexus car.

Achat d un véhicule d occasion a Lexus Villeneuve d Ascq avec Fabrizio. Personne compétente gentil et a l écoute. Nous avons rencontré également le chef d atelier qui était lui aussi très disponible. Nous sommes vraiment satisfait de notre achat et de la concession. Je recommande

I Love! Love! Love! BOTH of my Lexus suv's. One is a RX350 and the other is a RZ350. The are turstworthy and reliable cars. The RX350 has 30,000 miles on it and the only thing that has been done to it is oil changes and tire rotations. The RZ350 has had a recall on a part. Lexus paid for the part and installed the part FREE of charge. We took the vehicle in and dropped it off. They gave us a rental (a NEW RX350) to drive while our car was being worked on. So, we did NOT have to wait there. We did NOT pay for the rental car. When we returned to pick up our car, they pulled up our car, transferred all of my stuff from their car to our car and I had to do nothing. It was painless!!! It was amazing!! Such great customer service.

Very Disappointing experience. The manager (Derek) made insulting remarks, which was completely unacceptable. In addition, promises made were Not kept. Palm Beach Lexus under delivered.

Le véhicule mécaniquement est très bien sauf la partie multimédia qui est nul. J’ai un incident sur mon interfaces multimédia suite à une mise a jour, le support Lexus et le concessionnaire sont incapables de résoudre le problème. Un après vente catastrophique. Incident depuis 5 mois .

On Nov. 24, 2025, I called Hoffman Lexus dealer in East Hartford, CT and asked about engine oil change price. I was told $115 for non-synthetic oil and $140 for synthetic oil. I called again to see if they have a part that I need for my car. I asked again about the cost of oil change. I was confirmed that it is $140. On Nov. 25, 2025, I went for my appointment; I was told that the cost is $199. I told the service guy Anthony that yesterday I was told the cost was $140. He says: $140 for V6 cars. I said: I gave my full car information that it is LS460 which is V8. So, I refused the service all together and I left the dealership store. I am not satisfied with this lie. They had me drive 35Miles each way for nothing. I do not recommend visiting this dealer for anyone. Be careful of this dealer not to be swindled. Good luck.

Bro it’s lexus, one of the reliable cars and apparently much more competitive in engine power than I could imagine. I had a sport version of lexus is 500 with horsepower close to 500. Idk whether it’s my driving skills or engine performance, but from time to time I made some m5 and mustang owners stay way behind once the green light is on. This is in addition to reliability and btw good interior.