Kristin L.
Onboarding is going terribly
My onboarding is going terribly. I still have not received the proper documentation to bill my clients under what was supposed to be my transition to an S-Corp. I get slow responses from support (more than 24 hours) and only an email which did not address all my questions. I requested a 1:1 meeting with someone from support and was ignored. I am now going to try to get a refund, which hopefully will happen, but I am not optimistic.
Response from LettuceMar 21, 2026
Hi Kristin, we’re sorry your onboarding experience fell short. Missing documentation and slow responses aren’t the standard we aim for. We appreciate your feedback and are using it to improve. Wishing you the best going forward. — The Lettuce Team




