LettuceReviews of lettuce.co

In concept Lettuce is a wonderful tool for solopreneurs. As envisioned it should simplify almost all business and financial aspects of your operation to allow focus on what matters most - your clients, your services, your products. Unfortunately, the concept outpaces the delivery and execution. With almost exclusive reliance on AI for most tasks, the number of errors is astounding. I spend an inordinate amount of time ensuring that the program accurately identified a check, direct deposit, etc. for posting. The invoicing system cannot be much worse without it tipping into the territory of unusable. Reconciling invoices with actual deposits is a task for the brave (with time on their hands). Problematic issues have been communicated through the customer service support feature. At times, responses have been timely and on-point. At other times, weeks go by before a response (and even then it occurs only after I send a reminder email). As this is my first year with Lettuce I entrusted them to manage the S Corp conversion. It was not until this tax season that I discovered that they filed paperwork at the federal level but failed to do so at the state level. This prompted penalties at the state level and Lettuce's response has been one of either disinterest or incompetence. I really want the system that Lettuce promotes to work well for individual business owners like me; unfortunately, the product is not fully baked. It feels as though they may be trying to do too much, too fast (positioning for PE $?). Buyer beware.

Have been a Lettuce.co customer for over a year. I should have known that it wouldn't go well, given it took them so long to set up my new S-corp. However, throughout the year I had problems with their portal, processes, etc. It culminated with them filing a tax filing extension without asking my permission and then filing a different set of tax forms than the ones I could download from their portal. Needless to say, they caused me lots of problems and extra work, as well as some money.

I held off writing this review as long as I could. I have been with Lettuce for over a year and I will say if has been frustrating. Onboarding was horrible with very little support, leaving me to figure things out on my own. The communication at this company is mediocre at best. Emails frequently/mostly go unanswered. I have emails form August 2025 that have never received a reply! Outside of the video chat option for tax purposes only, there is no other means of communication/support. This taxes season has been challenging to say the least. As of today my S corp city taxes have not been completed or even started, mind you it is now 4/16. I mentioned this during my video chats and via several emails (which have not replied to). My personal city taxes would not have been completed if I didn’t mention it multiple times. Now I’m left wondering if I need to go pay someone else to complete them. For what we pay monthly, Lettuce needs to do better.

I became a Lettuce customer in November 2025 after a full year of deliberation, and I appreciate the assistance with transitioning my business into an S-Corp, as well as the platform's visibility into how my income is distributed. That said, since joining, the onboarding process and communication have been clunky and confusing. The system has experienced ongoing glitches, which have made me question what I can actually trust. Taxes are handled not by Lettuce directly, but by their partner, Formations — a communication gap and additional relationship layer I didn't fully realize I was signing up for. The Lettuce AI bot is helpful to a point, but for a business owner who needs confidence that all the bases are covered, it isn't a substitute for real human guidance. If you do happen to talk to a human, the interactions are inconsistent. Some people are helpful, others are cold, and still others seem to be using AI-generated responses anyway. That service gap became a serious problem this year. My 2025 tax return was filed, showing a refund of over $30,000. The IRS approved $1,772. After weeks of my own investigation — because Lettuce did not proactively catch this with due diligence and professionalism you'd expect from a tax professional — I discovered the root cause: a single estimated tax payment was entered on my return twice, and misclassified as a 2025 payment when it actually belonged to 2024. This inflated my estimated tax payments by $28,306 and distorted my expected refund. When I raised this, Lettuce's team eventually confirmed the error in writing. But what concerns me most is that Lettuce advertises a guarantee, stating: "We guarantee the accuracy of our work 100%." When I held them to that standard, they reinterpreted their own guarantee after the fact, claiming it only applies to IRS audit defense — not to actual preparation errors like this one. In other words, the guarantee did not mean what it appeared to promise when it actually needed to apply. After significant back-and-forth, the resolution offered was a $598 refund (two months of service) against a $3,588 fee I paid for tax preparation. I don't think the resolution matches the problem's weight. To be fair, their support team was reasonably cooperative once I raised concerns, and they didn't stonewall me. But a $28,306 error isn't a minor slip, and an accuracy guarantee that gets redefined the moment it's tested isn't a guarantee — it's marketing. My trust in their work has completely eroded. I've recently left Lettuce for a live CPA who will handle all of this same stuff for me for less than the cost of a subscription. If you use Lettuce, do not assume the numbers on your filed return are correct — independently verify every estimated tax payment against your own bank records and IRS Online Account before and after filing.

Its really helped me get my dreams in order. Thank you

The platform and automation are wonderful but when you need to speak with a person, it is very frustrating that there is not a person to contact.

The fact the the app is very simple and accessible and made for my own benefits.

Lettuce just works! Set up my LLC and bank account was seamless. Now my income hits my account and automatically sets aside a proper amount for tax payments so I'm not surprised at the end of the year like I was this year. Sending myself owner distribution payments is such a delightful experience with Lettuce.