LettuceReviews of lettuce.co

I used Lettuce for about 18 months as a solo consultant. They handled the S-corp setup, ran monthly payroll, and filed my 2024 and 2025 business and personal returns. That part worked, and it's why this isn't a one-star review. For $299/month, though, I expected the state-level details to be right, and they weren't. I'm in Washington. Lettuce enrolled me in Paid Family & Medical Leave and WA Cares and withheld premiums from my pay. I've since confirmed with the Employment Security Department that as the sole governing member of an LLC, I was exempt from both the entire time. I also had a permanent WA Cares exemption on file since 2021. Lettuce's own filings list me as "WA Cares Exempt Employee: No." Nobody ever asked. When Washington started taxing software development services in 2025, I asked whether it applied to me. The answer I got back was a sentence that didn't parse. I followed up asking how to collect and remit it. Nobody ever replied. The offboarding was the worst part. Lettuce runs payroll through Gusto, which I never set up and had no relationship with. When I cancelled, they disconnected the Gusto link and told me my Gusto account had been closed. It wasn't. Gusto kept billing me and tried to debit my account three months later. Meanwhile Gusto sent "action required immediately" notices about filings that failed while I was still a paying Lettuce customer, and Lettuce told me to take it up with Gusto directly. If you're considering Lettuce, ask specifically how they handle your state's payroll rules, and ask what happens to the Gusto account when you leave. Those are the two things I wish I'd asked.

Great account setup, but very poor expectation setting. Nothing tells you when you’ll get paid or how much. Turns out it’s once a month and it figures salary amount out on the fly. Doesn’t sound like “salary” at all! The 40% of income set aside by default for salary and taxes is by no means sufficient to cover a “reasonable salary” for my line of work, so although I got that switched early on, I’m still swimming upstream against the system. Come to find out mid-year that it also has a cap of $100k on overall salary, which also is a huge problem for me. --- Still waiting after three days for an update on whether they can address this cap situation for me before the next monthly payroll runs.

In concept Lettuce is a wonderful tool for solopreneurs. As envisioned it should simplify almost all business and financial aspects of your operation to allow focus on what matters most - your clients, your services, your products. Unfortunately, the concept outpaces the delivery and execution. With almost exclusive reliance on AI for most tasks, the number of errors is astounding. I spend an inordinate amount of time ensuring that the program accurately identified a check, direct deposit, etc. for posting. The invoicing system cannot be much worse without it tipping into the territory of unusable. Reconciling invoices with actual deposits is a task for the brave (with time on their hands). Problematic issues have been communicated through the customer service support feature. At times, responses have been timely and on-point. At other times, weeks go by before a response (and even then it occurs only after I send a reminder email). As this is my first year with Lettuce I entrusted them to manage the S Corp conversion. It was not until this tax season that I discovered that they filed paperwork at the federal level but failed to do so at the state level. This prompted penalties at the state level and Lettuce's response has been one of either disinterest or incompetence. I really want the system that Lettuce promotes to work well for individual business owners like me; unfortunately, the product is not fully baked. It feels as though they may be trying to do too much, too fast (positioning for PE $?). Buyer beware.

I held off writing this review as long as I could. I have been with Lettuce for over a year and I will say if has been frustrating. Onboarding was horrible with very little support, leaving me to figure things out on my own. The communication at this company is mediocre at best. Emails frequently/mostly go unanswered. I have emails form August 2025 that have never received a reply! Outside of the video chat option for tax purposes only, there is no other means of communication/support. This taxes season has been challenging to say the least. As of today my S corp city taxes have not been completed or even started, mind you it is now 4/16. I mentioned this during my video chats and via several emails (which have not replied to). My personal city taxes would not have been completed if I didn’t mention it multiple times. Now I’m left wondering if I need to go pay someone else to complete them. For what we pay monthly, Lettuce needs to do better.

My recent experience has been quite frustrating. I was told that I needed to "opt in" for tax prep (a service which is supposed to be included for my $300+ per month membership fees), and can only do that with some magic link that support had to send me. This was after being given an incorrect link, and having no way to access tax prep in my dashboard. Immediately after "opting in", my account is broken and I cannot even log in. This happened immediately after Lettuce decided to change banks, which means I can't access my new bank info or give that to clients to get paid. Running a business is hard enough, and this service is supposed to simplify things like banking and taxes. In my recent experience, those things have been overly complicated and burdened by issues within the app.

It has not been a great first year experience. All the webinars and website make it sound like interactive and great tax help compared to competitors that just provide a tool. That has not been my experience at all. You don't get anyone assigned to your account, which is fine, but they only way to ask questions is via email and of 5 issues due to my State reaching out to me saying Lettuce hasn't done something or filed something incorrectly, I have had to reach out to them multiple times on ALL 5 issues to finally get a reply (I am still awaiting a reply on the last issue and its been 2 months). Based on my experience, I have been telling my network this isn't the company to use.