LensmartReviews of lensmartonline.com

When i had some quiestions About my order, they respondentov really fast to answer my questions.

Great customer service and I love their glasses!!

In the case of a problem, they look for a quick solution and they are very helpful.

Absolutely horrible experience. I ordered glasses from there for the first time. I have progressive lenses and entered all of my information. I know I entered it correctly. I'm an editor and I have OCD so I always check everything. Anyway, I got the glasses and when I put them on, it was like I was looking out of a fun house mirror. I couldn't see at all and everything was all slanted and they made me dizzy within seconds. Obviously the prescription is very, very wrong. One of the axis entries was incorrect and I know that I did not do that. It was so way off of what my actual axis is that I know there is absolutely no way that I put that in there the way it is on the order. Zero chance. Not only that, the whole prescription was wrong. Anyway. I couldn't see out of the top or the bottom or my peripheral. The phone number doesn't work for customer service. The emails are bull****. I just keep getting a canned reply about how I have to pay to replace the lenses and I'd have a discount on the frames and I'd have to pay for shipping. There is no way in hell I'm paying for those lenses. Again. I am so disappointed. I order from Firmoo and Zelool all the time and I have never had an issue with them. Plus, you can reach them if you need to. This is absolutely ridiculous. I have never experienced such an obvious scam and if I get one more polite email asking me if I'm going to pay to have them redone and them thanking me for my patience and understanding, I'm going to scream because I have not been patient nor understanding after the first few emails and I'm so angry that I got taken. I see a lot of other people on here have had the same experience I had, so I know it's not just me. The good reviews look fake. I am extremely unhappy with this. In all my years, I've never had such a bad experience with customer service or lack thereof. I guess I lost my money, which I definitely can't afford. They need to be reported to the Better Business Bureau.

I got my third pair from Lensmart. The first two were good but the 3rd order had bent frames and temples. Customer service continues to ask for more detail and more pics. When you call the customer service number it always just reads busy as there is not an answering service. Who does that? Find another online vendor, as least that's my advice. I sent you pictures and you can easily see that the temples are not in the same position. So when you try to wear the glasses, they are crooked and on your face what is so difficult to understand? You produced an inferior product and you’re not correcting the problem. I will continue to pose a negative reviews on a daily basis and until you correct it. By the way, do your customers know that your customer service line is not functional. Regardless of the time of day you call, it just shows busy and you can’t get through. I’m beginning to think this entire company is a scam.

I had a fantastic experience shopping for glasses on Lensmart. The stylish and diverse selection, easy navigation, and helpful virtual try-on feature made it a breeze to find the perfect pair. Shipping was fast, the glasses are high-quality, and customer service was excellent. Highly recommend for anyone seeking affordable, stylish eyewear!

The products have very great quality I love all of them, and it is really easy to use The website as well.

Good customer service, they were helpful. Love the glasses!!