laura B.
Wrong lenses, they refuse to replace
I bought glasses but when they arrived, I couldn't see. I confirmed my prescription that was uploaded was correct. Then, I called my eye doctor to have them check the prescription but they couldn't get me in right away. My appointment was yesterday and they confirm that the lenses are not my prescription. Lensmart refuses to replace them with the correct Rx because it's been over 14 days. That's crap! it's THEIR error!. So, Lensmart responds saying I entered the wrong rx. Ummm, how would they know? I uploaded the prescription from my eye doctor, I did not enter anything manually. Also, they sent me an email asking me to remove my negative review and then MAYBE the would be able to help me. However, I might have to pay more money. I'm not falling for that. They should admit their error and do they right thing by refunding my money
Response from LensmartSep 14, 2024
Sorry for the inconvenience. We found that you contacted us one month after the order was delivered, which is beyond our order after-sales time. And we checked your order details, it seems that you filled in the wrong prescription for the left eye. We have sent you the prescription filled in your order by email, please confirm in time. If you have any questions, please contact our customer service and we will do our best to solve it for you! Thank you for your understanding~




