Pauline W.
Fab customer service
I ordered a pair of glasses a month ago and the lens popped out. Realised there was a crack so I messaged customer service and the replied pretty quick. Asked for pics and they decided to send me out a new pair. I didn't have to go to the bother of sending the broken pair back. The whole thing was quick and painless from start to finish
Response from LensmartOct 17, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!




