LensmartReviews of lensmartonline.com

Very good quality, I love the products so much.

Initial order was not received. They had to send me another pair. Therefore order took longer than expected.

It s perfect

Wonderful experience from simple and straight forward ordering to fast shipping then quality glasses at an affordable price what more can you ask for love love our love my glasses .

The glasses are gorgeous and good quality while being affordable🤩☺️

I was very disappointed with my experience. I ordered prescription glasses, but they were made incorrectly. After contacting customer service, I expected them to stand behind their product and correct the mistake. Instead, I was repeatedly told that because the lenses were custom made, they could not simply replace them without me paying most of the cost again. To make matters even more confusing, I received a second pair of glasses that I never ordered and was never given an explanation for why they were sent. Although customer service responded to my emails, their replies mostly repeated company policy rather than taking responsibility for resolving the issue. In the end, I was expected to pay nearly as much as my original purchase to have their mistake corrected. A warranty or satisfaction guarantee should mean that customers receive the product they ordered without having to pay twice. Unfortunately, that was not my experience. I cannot recommend Lensmart based on the way this issue was handled. UPDATE — AUGUST 2026: Unfortunately, Lensmart and I were unable to reach a satisfactory resolution UPDATE: I am updating my original review because I continued communicating with Lensmart after posting it and wanted to give them every opportunity to resolve the situation. I ordered prescription glasses from Lensmart believing I was getting the type of lenses I wanted, including lenses that would transition in sunlight. After receiving the glasses, I learned that the lined bifocal lenses I ordered were not photochromic. Lensmart later explained that their bifocal lenses are not available with the photochromic option. I contacted customer service and went through numerous emails trying to find a reasonable solution. I was willing to compromise and switch from lined bifocals to progressive lenses if that would allow me to have the photochromic lenses I originally wanted. Lensmart eventually offered to remake the lenses as progressive, photochromic lenses for $76, which they said already included a discount. However, I would also be responsible for shipping my glasses back to them if I wanted Lensmart to install the new lenses. I questioned the additional cost and asked them to reconsider given everything that had happened with this order. Their final response was that $76 was the best price they could offer. What surprised me most was the alternative they offered: Lensmart asked if I could install the progressive prescription lenses myself. They offered to send the lenses directly to me and provided a video demonstrating how to install them. I am not comfortable installing prescription progressive lenses myself. I purchased prescription eyeglasses from an eyewear company because I expect the lenses to be properly made and installed for me. I am also unwilling to take responsibility for potentially damaging the lenses or frames while attempting to install them myself. Lensmart’s other suggestion was that I purchase another pair of glasses using a 25% discount coupon. I want to be fair and acknowledge that Lensmart customer service consistently responded to my emails. However, after a lengthy exchange, every proposed solution ultimately required me to spend substantially more money, install prescription lenses myself, or purchase another pair of glasses. I have therefore decided not to spend any additional money on this order. I will keep the glasses I received and consider the matter closed. I gave Lensmart several opportunities to find a resolution and was willing to compromise on the type of lenses in order to do so. Unfortunately, we were unable to reach a solution that I considered reasonable. Customer service responded, but responding is not the same as resolving a problem. Based on my experience, I would not purchase from Lensmart again. UPDATE – August 11, 2026: Lensmart has now responded again. They stated that the $76 lens replacement fee is the highest discount they are willing to offer and that they have “done their best to resolve the issue.” They then asked me if I would be willing to remove my negative review. I will not be removing my review. It is an honest account of my experience with this company, and their latest response does not resolve the issue that led me to post it. I believe prospective customers have a right to know how my complaint was handled from beginning to end.

Responses were immediate and fast! They were very helpful and nice.

la pire expérience client que j'ai vu avec une entreprise. JE NE RECOMMANDE PAS ce site pour l'achat de vos lunettes. ATTENTION, ils ne sont pas du tout amicale pour un retour de produits, et ne veulent pas payer pour les frais de retour. La communication était très difficile, souvent 24h d'attente entre chaque message.