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Lensmart Reviews | Read Customer Reviews of lensmartonline.com

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Health & Medical
Vision & Hearing
Lensmart

LensmartReviews of lensmartonline.com

4.511,249 reviews
Vision & Hearing
5636 birchbay ct. Rancho Cucamonga ca, Rancho Cucamonga, California

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Lensmart4.5

Reviews11,249 About Contact

Overall score

4.5 out of 5

Excellent

Average of 11,249 reviews

Distribution

5★85%
4★1%
3★1%
2★1%
1★12%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(678) 664-9621
lensmartonline.com
[email protected]
5636 birchbay ct. Rancho Cucamonga caRancho Cucamonga, CA 91737

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About Lensmart

By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.

Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: lensmartonline.com
Website: lensmartonline.com
Category: Vision & Hearing
Location: Rancho Cucamonga, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Lensmart reviews

11,249 approved reviews, newest moderated first

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Beverley L.
Aug 7, 2026
Fantastic glasses with attached…
Fantastic glasses with attached sunglasses. Came within 7 days and the value for money is astounding. Cost less that £20 including postage, would have been upward of £200 with opticians. Really good quality. Will be ordering more pairs 👍🏼 customer service team where brilliant and responses immediate.
Response from LensmartAug 8, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Alexandra R.
Aug 7, 2026
Keine gute Erfahrung!
Leider komme ich mit den Gläsern nicht zurecht. Trotz mehrfacher Nachfrage bei Lensmart habe ich keine Hilfe bekommen. Sehr schade!
Response from LensmartAug 8, 2026
We apologize for the inconvenience. We have replied to every email you sent. We have repeatedly confirmed with you whether the original prescription is correct, but we have not received a clear response from you. Could you please answer this? We will definitely find out why you can't see clearly and provide a solution. If you have any questions, please contact our customer service and we will do our best to solve it for you! Thank you for your understanding.
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Belinda C.
Aug 7, 2026
I had an issue with my recent purchase…
I had an issue with my recent purchase of new glasses. LensMart customer service quickly responded to me with a resolution and is shipping out a new pair! I very impressed with their service!
Response from LensmartAug 8, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Irene J.
Aug 7, 2026
Amazing quality service
Their service is amazing because they fast respond to any questions you have and first confirmed my prescription with me which I appreciated because I made a mistake and could have easily just wasted my money on glasses that I was not going to use. I appreciate that they were patient every time I had to resend stuff and always tried to explain in detail what is need. The quality of their customer care is outstanding and I am happy with them.
Response from LensmartAug 8, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Amy M.
Aug 6, 2026
My glasses came in a timely manner
My glasses came in a timely manner, and I absolutely loved the styles! Lensmart glasses are super affordable and high quality, I will definitely be buying from this store again:)
Response from LensmartAug 7, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Julieta F.
Aug 6, 2026
In love
I’m absolutely in love with my new Lensmart glasses. The quality is top-notch, my prescription lenses came out PERFECT! (a point i was afraid of). Customer service was super friendly, and shipping was fast. I would buy from them again without a doubt. Excellent quality on both the frames and the lenses. I really like this brand and recommend it 100%
Response from LensmartAug 7, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Heidi B.
Aug 6, 2026
Do not buy from them!!!!!
Do not buy from them!!!!!! If there is a problem and they ask you to send the product back they claim not everything was returned. Ive been scammed out of my money. It is blatantly theft.
Response from LensmartAug 7, 2026
We apologize for the inconvenience. We have received feedback from the warehouse that we only received one pair of glasses and the cleaning kit you sent back. We have already sent you pictures. If you confirm that everything has been returned, do you have photos of the items when they were shipped out for confirmation? Or could you please provide a weight chart or proof of the number of items from the post office? Thank you for your cooperation. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
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Karla
Aug 6, 2026
Highly recommend Lensmart!
I have ordered glasses from Lensmart twice and I have been very happy with the quality of the glasses. The postal service had trouble delivering the second time and the company was very helpful ensuring I get my glasses delivered correctly. Excellent products, great customer service. I will buy from Lensmart again!
Response from LensmartAug 7, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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