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Lensmart Reviews | Read Customer Reviews of lensmartonline.com

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Health & Medical
Vision & Hearing
Lensmart

LensmartReviews of lensmartonline.com

4.511,249 reviews
Vision & Hearing
5636 birchbay ct. Rancho Cucamonga ca, Rancho Cucamonga, California

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Lensmart4.5

Reviews11,249 About Contact

Overall score

4.5 out of 5

Excellent

Average of 11,249 reviews

Distribution

5★85%
4★1%
3★1%
2★1%
1★12%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(678) 664-9621
lensmartonline.com
[email protected]
5636 birchbay ct. Rancho Cucamonga caRancho Cucamonga, CA 91737

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About Lensmart

By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.

Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: lensmartonline.com
Website: lensmartonline.com
Category: Vision & Hearing
Location: Rancho Cucamonga, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Lensmart reviews

11,249 approved reviews, newest moderated first

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Merriam M.
Jan 27, 2025
Extremely affordable
Lensmart is the girl she thinks she is. It’s my 2nd time purchasing prescription glasses with them and they always get it right and at an affordable price. Added clip on sunglasses on my latest purchase and boy oh boy. Thank you Lensmart♥️🤭
Response from LensmartJan 30, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Justin
Jan 27, 2025
They were great
They were great! They helped me even in their off hours! Will purchase here again!
Response from LensmartJan 30, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Cheryl N.
Jan 27, 2025
Very fast response to my concern. Had it resolved within 24hrs.
Fast response, fast follow up, fast resolution and most important, friendly
Response from LensmartJan 30, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Rosa R.
Jan 27, 2025
Great customer service
I have ordered numerous glasses in the past and have always been extremely happy. This time my experience was more about the customer service. I ordered another pair of glasses but forgot to change my address to my new location. I reached out and they immediately took care of it! Can't wait yo receive another pair of cute glasses!
Response from LensmartJan 30, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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customer
Jan 27, 2025
Good quality, helpful customer service
I ordered three different glasses. The prescription and DP fit perfectly and the glasses were also good quality. There was one issue with one of the glasses so I contacted customer service and they answered right away, agreed to change the glasses without having to send the faulty one back. Awaiting their arrival now. 100% recommend.
Response from LensmartJan 30, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Fekete M.
Jan 27, 2025
Nagyon gyorsan és korekten válaszolnak…
Nagyon gyorsan és korekten válaszolnak .nNagyon segítőkeszek és megbizhatoak.
Response from LensmartJan 30, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Tara J.
Jan 27, 2025
The absolute worst company I have ever…
The absolute worst company I have ever had to deal with!! I purchased glasses on line from them when I receive them, they didn’t fit. I contacted them by messenger as there’s no other way to contact them and explain that I would like to receive a refund. They told me that I wasn’t able to get a refund and that the only refund they would give me is just for the frames itself when I had purchased progressive I’ve been going back-and-forth back-and-forth with them and absolutely getting nowhere. Very strange that there is no contact number. You can only email or talk to them through messenger that right there wasn’t red flag very very pissed off customer!!!
Response from LensmartJan 27, 2025
Sorry for not giving you a good customer experience! We noticed that the PD you filled in the order is different from the actual measured PD value, and it is also different from the PD you purchased on other platforms before. We did not refuse to refund you, we just need to handle it for you according to our policy. We are sorry that we do not provide telephone service. We have provided you with a new solution based on your actual situation. We noticed that you have agreed to our proposal and our customer service has processed the return procedures for you. You can return the goods according to the information we provide, and we will process the return and refund for you after receiving it. If you have other questions, please feel free to communicate with us, thank you for your understanding and support~
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Watograph
Jan 26, 2025
I ordered three pairs of glasses
I ordered three pairs of glasses from this company. The lens were spot on for all of them. I really liked two of the frames but one seemed a little cheap and flimsy (probably why it was on sale). Overall, a great experience and I will definitely buy again, but be more selective in my frames choice. Don’t have to worry about the quality of the lenses, though, since they were perfect. They were also great communicators and responded to everyone of my emails. A trustworthy company.
Response from LensmartJan 27, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Report

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