VJK
Absolutely dreadful
Absolutely dreadful. The glasses etc I'm sure are fine if you get the style right. I ordered 2 pairs but they're too heavy for my face - their returns policy says 100% frame 70% lenses - fair enough. Trying to return them is the MOST PAINFUL PROCESS. There are no details on the site how or where to return so you email. You get the first response - are you sure? yes I am 2nd email are you sure you dont want to exchange? absolutely sure 3rd email is the prescription right can you actually see through them YES I CAN - I'll keep the case I bought but return the glasses 4th email do you want to keep the case? Read the previous email.... (I await their next email - but am really at my wits end) This is days of hell. Their help section if via messenger - I'm not going touse messenger for help. Who uses messenger these days?? What's outrageous is the make a hge song and dance on the website about how they want ot make the experience good for their customer "Our goal is not to sell you another pair of glasses but to add value and meaning to your experience." With such dreadful service they will lose a customer. Service is everything. There are alternatives to this out there - use them.
Response from LensmartFeb 25, 2025
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~