LensmartReviews of lensmartonline.com

So this was my first time ordering from lensmart wasn't sure what to expect but the glasses I ordered were so cute I got 2 pairs one of the pairs came in bent so they didn't fit on my face correctly and I couldn't fix them! I reached out to customer service and they solved the problem with the least amount of stress possible! Plus their glasses selection is HUGE so many cute pairs! I'll definitely be ordering again!

Very attentive customer service. When I reached out about my broken glasses they got back to me immediately with a resolution I was pleased with.

I ordered glasses and there was a manufacturing issue with them. Lensmart replaced them (making me pay the difference for a new frame). I tried on my replacement glasses once they came and I cannot see out of them. I could with the first pair, but not the second. I am expected to pay shipping back for something that didn’t happen on my end. Im going to take the charge up with my credit card company as well as all of the screenshots of the conversation to dispute charges. I am extremely disappointed with the company and will never recommend them. Lensmart customer service has started ignoring me once I pointed out that the issues I’ve been having are of no fault of my own… Updated: upon comparing my regular glasses and the glasses that I am told are too wide.. the lens width and bridge width are the exact same, so I’m not sure how the frame is too wide for me. Update! WHOOP WHOOP Surprise surprise. Lensmart has offered me a deal- they would replace the first glasses (perfect lenses, damaged frame) if I take down this review. Which I agreed to. Less than a day later, they come back and say “ Sorry to bother you. During the process of arranging the replacement glasses for you, we checked that we may have sent you the wrong information before. We submitted a request for special handling for your order. Because the frames of the second pair of replacement glasses you received are fine, if you want us to reissue you a new pair of Zuri, we will no longer provide after-sales service for your order after reissuing Zuri. Is this acceptable to you?” So now they are expecting me to remove this review AND they are no longer providing customer service if they send new frames to go with the lenses I have. I have taken screenshots of the entire thread and am just dealing with it on my own. And fyi - the second frame is NOT acceptable as they had me bend it SO much to see if they could make it work for the lenses that are not my prescription!!

Fabulous quality prescription glasses delivered without delay. Great price. Great look & absolutely delighted with them. Strong sturdy frames, lightweight and not a bit flimsy. The prescription lense was 100% perfect. Can’t wait to get my next pair.

Customer service is outstanding! I had trouble understanding the internet and ordered too many glasses and then had trouble recognizing what I had done and Customer Service was so very patient and kind with me. So very very helpful.

Great quality! The glasses feel very sturdy and are very comfortable to wear. I got the Novia and the Arlo glasses and I am obsessed!

The glasses are such good quality and so versatile! I’m absolutely obsessed with them. I feel like you can really find the exact style you’re looking for.

I ordered 3 glasses from them and they all fit well, I'm so happy. They are a good price and good quality too, I'm glad I found them.