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Lensmart Reviews | Read Customer Reviews of lensmartonline.com

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Health & Medical
Vision & Hearing
Lensmart

LensmartReviews of lensmartonline.com

4.511,249 reviews
Vision & Hearing
5636 birchbay ct. Rancho Cucamonga ca, Rancho Cucamonga, California

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Lensmart4.5

Reviews11,249 About Contact

Overall score

4.5 out of 5

Excellent

Average of 11,249 reviews

Distribution

5★85%
4★1%
3★1%
2★1%
1★12%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(678) 664-9621
lensmartonline.com
[email protected]
5636 birchbay ct. Rancho Cucamonga caRancho Cucamonga, CA 91737

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About Lensmart

By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.

Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: lensmartonline.com
Website: lensmartonline.com
Category: Vision & Hearing
Location: Rancho Cucamonga, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Lensmart reviews

11,249 approved reviews, newest moderated first

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Gloria T.
Jun 9, 2025
I placed my order however didn’t…
I placed my order however didn’t receive an email confirming my order. A couple of days had gone by so I sent off an email. Lensmart replied immediately and promptly sent me my confirmation of the order. This was a breath of fresh air as now a days this is rare. I’m extremely grateful and appreciative of there most professional but yet understanding customer service!! Thank you
Response from LensmartJun 10, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Mark C.
Jun 9, 2025
Poor service
Didn't deliver been 4/5 weeks when I complained they said they can only give a 90% refund because there's apparently a processing fee for not sending the item. Never ordering with these again. Ended up getting a refund from the bank and reporting the company for fraud.
Response from LensmartJun 10, 2025
Sorry to have kept you waiting. We noticed that you contacted us before and wanted to change the logistics method. Because it has not been confirmed, the order is in a suspended state. We have been waiting for your reply. Later, we received your reply and learned that you want to apply for a refund. We respect your wishes and are willing to cancel the order for you, but we need to refund according to our policy. Since you are our high-quality customer, we have provided you with a special solution. Our customer service is waiting for your reply, and we will update as soon as possible after your reply. Thank you for your patience.
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Noxolo T.
Jun 9, 2025
I cancelled my order due to personal…
I cancelled my order due to personal reasons but as soon as I get funds I'm getting myself a pair of these gorgeous glasses, I appreciate their response to all my emails. They were honest and sincere, sympathetic and did not shun me for cancelling my order and I appreciate that I will be getting my refund in the next 3 to 7 days and that to me means quick service and alert customer service.
Response from LensmartJun 10, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Buyi N.
Jun 9, 2025
As a first time buyer on lensmart I…
As a first time buyer on lensmart I have to say I am a bit nervous, but seeing the attention they have giving me during my order as I was having an issue with my order.they attended to me making sure everything was according for my order I'm really pleased. I'm waiting patiently for my order and I can't wait to rock my glasses thank you lensmart.
Response from LensmartJun 10, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Report
Thando S.
Jun 9, 2025
I was well informed about the delivery…
I was well informed about the delivery and it came on time, the glasses are so pretty and exactly like the photos advertised
Response from LensmartJun 10, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Kahina
Jun 9, 2025
Ce sont de très bon produits
Ce sont de très bon produits
Response from LensmartJun 10, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Mulweli M.
Jun 9, 2025
Good Communication and response was…
Good Communication and response was quick
Response from LensmartJun 10, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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PM
Jun 8, 2025
Lenssmart has an exceptional customer service
Lenssmart has an exceptional customer service department. More importantly the company is really focused on delivering. I haven't received my glasses yet, however they are already on the way, in a short space of time. They respond to my queries promptly and have kept me up to date throughout my entire experience.
Response from LensmartJun 9, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Report

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