LensmartBy offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Chloe L.
Quick and really good service
Response from LensmartJun 25, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Mieke
Tweede order besteld waaronder 1 zonnebril. Er was iets mis met de glazen van de zonnebril. Ik heb contact opgenomen met Lensmart en heb een nieuwe gekregen! En deze is perfect. Thx Lensmart
Response from LensmartJun 25, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
S’bonelo D.
The product is good, I’m happy and excited. I can’t wait to do my next order.
Response from LensmartJun 25, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Awonke
What a great experience it has been, it's my second time buying and it's not going to be my last, one of the best shops I've ever purchased at. I'm happy
Response from LensmartJun 25, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Maddy
Received my order today and I LOVE my new glasses! Customer service was very fast to respond when needed. I can’t wait to buy another pair, they also have so many cute options to choose from 🙂
Response from LensmartJun 25, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Evick
Lensmart Order Issue: Incorrect Delivery and Poor Customer Service I'm extremely disappointed and frustrated with Lensmart's handling of my recent order for bifocal lenses with a comprehensive prescription. Despite clear instructions and a provided prescription, they delivered incorrect lenses. Repeated requests for the correct lenses have been met with uncooperative customer service. They're insisting I: 1. Pay for a redo of the lenses (despite their mistake) 2. Resend the original prescription (with additional cost) 3. Cover return shipping for the incorrect lenses As a result, I'm still without the correct glasses, and the experience has left me traumatized. I'm currently relying on my old glasses. Lensmart Order Issue: Incorrect Delivery and Poor Customer Service I'm extremely disappointed and frustrated with Lensmart's handling of my recent order for bifocal lenses with a comprehensive prescription. Despite clear instructions and a provided prescription, they delivered incorrect lenses. Repeated requests for the correct lenses have been met with uncooperative customer service. They're insisting I: 1. Pay for a redo of the lenses (despite their mistake) 2. Resend the original prescription (with additional cost) 3. Cover return shipping for the incorrect lenses As a result, I'm still without the correct glasses, and the experience has left me traumatized. I'm currently relying on my old glasses. Honestly, I strongly belive lensmart is paying or inflatiing people to give them good reviews about thier services.
Response from LensmartJun 25, 2025
Sorry for the inconvenience. We have checked your order several times. You purchased photochromic distance lenses. We selected the data required in the prescription according to the lens type selected in the customer's order. Your prescription can produce four lenses, but you purchased distance lenses, so we only selected the data required for distance. We are not uncooperative with you. On the contrary, we have been actively providing you with solutions.If you bought the wrong lens and want to replace it with the correct one, we are willing to re-make it for you, but our website clearly states that "The replacement caused by the wrong and unusable customized lens caused by the customer's personal reasons requires the customer to pay the extra cost of re-customizing the lens and the shipping fee for reissue". If you do not want to re-make the lens and want to return it, we respect your wishes and will process the return for you in accordance with our policy. We did not make the wrong lens. If you want to return the product, our website also states that the return shipping fee needs to be borne by the customer. You can click the link to view more of our policies: https://www.lensmartonline.com/about/return-policy/ If you have made up your mind, whether you want to redo the lenses or return them, we will actively cooperate with you. Thank you for your understanding and patience.
Nelisiwe
My first pair of prescription glasses i ordered came axactly like the one i saw on the app, i have no complaints, vision is clear and everything i added was there. Strong quality lenses that survived the car crash i had 2 months back, the anti resistant scratch really works. Big ups to Lensmart!!! You guys really deserve your flowers💐
Response from LensmartJun 25, 2025
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
Somlai Cs K.
I love all the glasses I bought here. Special thanks to Customer Service for the quick problem resolution! I will definitely buy again!
Response from LensmartJun 25, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
