Bence
Unfortunately
Unfortunately, the glasses did not work. For various reasons, I was able to notify customer service after 30 days and after 30 days I do not see any effort to solve my problem. They are trying to help with a 25% coupon, which is suitable for me. I do not recommend them to anyone who has serious eye problems, because it can be a lottery whether the glasses are good or not.
Response from LensmartAug 1, 2025
We apologize for the unpleasant shopping experience. We noticed that your package arrived on May 28th, but you didn't contact us until July 29th regarding the blurred vision of your glasses. We apologize that our website clearly states our return and exchange periods, but since your request has been delayed beyond these limits, we are unable to process your request. For more information on our return and exchange policy, please click here: https://www.lensmartonline.com/about/return-policy/ Thank you for your understanding.