Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

Heather K.
Sep 5, 2025
Horrible Customer Service - Never Received Product
I’ve been buying glasses from Zenni for years and had a great experience. I decided to buy a pair from Lensmart online and regret it terribly. After waiting 3 weeks, my glasses never arrived. I contacted customer service only to be stalled for weeks with repeat questions. I filed a dispute for the charge since I never received my product, and they responded they would send a replacement so my dispute closed. They still have not sent me a replacement and it’s been almost 2 months. I feel scammed out of my money.
Response from LensmartSep 5, 2025
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
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Mátyás V.
Sep 5, 2025
Finally Glasses I Love Wearing
I was honestly surprised because my previous glasses were always heavy and uncomfortable – after a few hours they pressed on my nose and behind my ears, which is why I switched to contact lenses. But these glasses are super lightweight, comfortable, and stylish! They match any outfit, and I was positively surprised by how good they are. I really love them!
Response from LensmartSep 5, 2025
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Addison
Sep 5, 2025
Customer service is amazing
Customer service is always very responsive and focused on fixing the problem. I love the sales and the frames. Ive gotten atleast 6 pairs from them and they never fail to be stylist and good quality.
Response from LensmartSep 5, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Dorcas T.
Sep 4, 2025
2months back I bought a pair of glasses…
2months back I bought a pair of glasses lensmart but unfortunately they got lost during shipping. I reached out to lensmart and they responded quickly. They also offered to reship them and I recieved them 2 weeks back.
Response from LensmartSep 5, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Lawrence L.
Sep 4, 2025
Terrific customer service and product
Terrific customer service and product
Response from LensmartSep 5, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Ulker
Sep 4, 2025
My experience with Lensmart has been…
Updated review!!! Do not buy from them. They claim fake deliveries and these reviews are probably fake too!
Response from LensmartSep 5, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Em
Sep 4, 2025
I received my first order of glasses…
I received my first order of glasses and everything looked good. About 6 days later, the branch of one of the pairs broke in half which they replaced. When the second pair arrived, the lenses looked awful. I can literally cut my finger on one of them. They are not even pushed through in the frame. Also, I ordered sunglasses and I can’t see correctly when I look left or right and when the sun reflects in them. The purpose of sunglasses is defeated if you can’t see in the sun! They don’t want to replace them unless I pay for new lenses.
Response from LensmartSep 5, 2025
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
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Mia
Sep 4, 2025
Good
Good, easy, fast delivery
Response from LensmartSep 5, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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