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Lensmart Reviews | Read Customer Reviews of lensmartonline.com

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Health & Medical
Vision & Hearing
Lensmart

LensmartReviews of lensmartonline.com

4.511,249 reviews
Vision & Hearing
5636 birchbay ct. Rancho Cucamonga ca, Rancho Cucamonga, California

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Lensmart4.5

Reviews11,249 About Contact

Overall score

4.5 out of 5

Excellent

Average of 11,249 reviews

Distribution

5★85%
4★1%
3★1%
2★1%
1★12%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(678) 664-9621
lensmartonline.com
[email protected]
5636 birchbay ct. Rancho Cucamonga caRancho Cucamonga, CA 91737

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About Lensmart

By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.

Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: lensmartonline.com
Website: lensmartonline.com
Category: Vision & Hearing
Location: Rancho Cucamonga, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Lensmart reviews

11,249 approved reviews, newest moderated first

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Stefanie S.
Sep 18, 2025
Tolle moderne Brillen zum günstigen Preis
Ich habe 2 Brillen gekauft. Beide sehen wunderschön aus. Super Kundenservice und schnelle Rückantwort bei Fragen bzw Problemen. Werde dort in Zukunft öfters meine Brillen kaufen. TOP!
Response from LensmartSep 19, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Ncomeka Q.
Sep 18, 2025
Want the best glasses run to lensmart
Easy to communicate with, always attend to our needs and deliver soon
Response from LensmartSep 18, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Ariel H.
Sep 18, 2025
Horrible service I’ve waiting over a…
Horrible service I’ve waiting over a week and the last update I got on my lenses was the day I placed the order they have made nothing but excuses as to why I’m On day 8 going on 9 and still my lenses have yet to be completed when it’s advertised 3-5 days not 8-14 which at this point i think is how long it will be before they fulfill my order so disappointed and frustrated at the lack of customer care the lack of response from the customer service help line I get responses 15hrs after I’ve messaged all around a horrible experience never will I buy from them again oh and not to mention all that and I paid 30$ extra for shipping 0-10 would not recommend (just for some background I placed my order September 8th and it’s September 17th 11 pm and still the last update was September 8th
Response from LensmartSep 18, 2025
Sorry to keep you waiting. We will do our best to help you expedite your order. Your order has been completed and is awaiting quality inspection. We will ship it as soon as it is completed. Thank you for your patience.
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Paul E.
Sep 18, 2025
Worst company to deal with tried to…
Worst company to deal with tried to return a set of Glasses and just got the worst questions over and over. There fine print on returns is terrible. DO NOT BUY FROM THIS COMPANY
Response from LensmartSep 18, 2025
We apologize for the unpleasant shopping experience. We made them according to the prescription data in the order. However, there are many factors that affect the wearing effect of glasses. If you need to adjust your lenses, we are willing to find out the cause of your blurred vision and provide you with a solution. If you want to return the product, we will process it according to our policy after confirming the information. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
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Nicole
Sep 17, 2025
Amazing attention
I had a problem with the shipment but they did everything possible to help me and were super attentive to my order! They made my experience something incredible!
Response from LensmartSep 18, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Oumaima C.
Sep 17, 2025
Great experience with Lensmart
Great experience with Lensmart! Stylish frames, good quality, fast delivery, and affordable prices. Highly recommend!
Response from LensmartSep 18, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Cassie L.
Sep 17, 2025
When I ran into issues they were…
When I ran into issues they were supportive to help solve and proved quality care to the problems and solving of problems.This was my first time ordering glasses and the support I received was perfect
Response from LensmartSep 18, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Megan S.
Sep 17, 2025
Great customer service and fantastic…
Great customer service and fantastic support navigating prescriptions
Response from LensmartSep 18, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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