Sara
Beware
Be very careful of this company I bought a pair of progressive glasses from them but could not see properly out of them at all, I have contacted Lensmart and I am just going round in circles to get any kind of help or refund. They are unhelpful and dismissive in their replies to my emails. I am now going to have to go through Trading standards to try to get my money back. In response to Lensmart, yes the frames were on offer but I paid full price for the lenses so your argument is just not valid.
Response from LensmartSep 22, 2025
We apologize for the unpleasant shopping experience. We made them according to the prescription data in the order. However, there are many factors that affect the wearing effect of glasses. Since the glasses you purchased are on sale, our policy clearly states that special offers cannot be returned or exchanged. You can click the link to view the relevant policy: https://www.lensmartonline.com/about/return-policy/. Thank you for your understanding.