Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

B B.
Sep 23, 2025
BUYER BEWARE
PURCHASE AT YOUR OWN RISK!! My experience was horrible! I can't speak to anyone regarding my purchase, then my purchase shows delivered to/in mailbox which is far from the truth. I have delivery service which shows everything delivered to my mailbox. My guess is that this is a scam, lensmart and the delivery service working together. The positive reviews are bots, they are not real reviews. The reviews addressing negative reviews are addressing real issues. Thank God I stopped myself from purchasing more than one pair to confirm reliability. BUYER BEWARE!!
Response from LensmartSep 24, 2025
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
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Elin
Sep 22, 2025
Great value!!
Got a couple of fun styles that have been very hard to find in person! Amazing price and my glasses arrived decently quick, about 3 weeks after I placed my order, well within their estimated delivery time. :) Will be ordering from here again!
Response from LensmartSep 23, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Rachel N.
Sep 22, 2025
Amazing customer service
Unfortunately one of the frames I received was not the frames I had ordered and paid for. I emailed Lensmart to let them aware of the situation and they responded with friendly professionalism. They instantly took care of the problem and then some! I’ll gladly recommend Lensmart to anyone for cute, affordable online glasses. Thank you again Lensmart for everything you’ve done to make this not a big deal humanly mistake. Can’t wait to place my FOURTH order!!
Response from LensmartSep 23, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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JT
Sep 22, 2025
I reached out to customer service by…
I reached out to customer service by messenger after not being able to track my package. They responded quickly, professionally, and answered my questions.
Response from LensmartSep 23, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Stephanie D.
Sep 22, 2025
Great prices, stylish frames!
I’ve purchased many pairs or glasses over th years from Lensmart and have always been pleased with the product. Their customer service has always been accommodating towards returns/store credits if I did not poor the fit or look. Very affordable and my favorite frames!
Response from LensmartSep 23, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Olga S.
Sep 22, 2025
The Glasses are great the service too
The Glasses are great the service too. I am very happy! Thanks a lot! From 8.9 until 22.9 realy fast! An order In Germany would take longer and more expensive!
Response from LensmartSep 23, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Bendegúz J.
Sep 22, 2025
I was very satisfied with Lensmart
I was very satisfied with Lensmart. The communication and delivery were smooth, and the products are comfortable and of high quality. I especially appreciate that they pay attention to environmental protection as well.
Response from LensmartSep 23, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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crystal B.
Sep 22, 2025
Very poor customer service
Very poor customer service, text only no phone!!! What kind of a company doesn't have a phone! It's been over a month, now they tell me my perception from a dr. Is wrong.
Response from LensmartSep 23, 2025
We apologize for the unpleasant shopping experience. We currently do not support telephone service. We made them according to the prescription data in the order. However, there are many factors that affect the wearing effect of glasses. We noticed that the prescription data you filled in the order is inconsistent with the data in the original prescription given by the doctor. Because you filled in the wrong data, the lenses are not clear. We are willing to remake the lenses for you according to the correct prescription, but you need to pay the cost of the new lenses. If you do not want to remake the lenses and want to return them, we will also respect your wishes for you. If you have any questions, you can contact our customer service and we will do our best to help you. We will definitely solve the problem for you!
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