LensmartReviews of lensmartonline.com

Fast delivery, great quality and affordable glasses.

I gave a review on my experience with Lensmart of August 20, I was happy at that stage, my dissatisfaction came after I received the two pairs I had ordered, yes the prescription was spot on , the one pair fit me whereas the other pair was too small for my face though I had sent measurements of my old pair, I did make customer services aware, they did say I must choose another pair and I was made aware that I would have to pay for the glasses to be returned, the new pair would only be worked on only when the small pair has been received by Lensmart, I agreed,there was even a time frame for their return, I am still struggling to get a courier company to send them back with,the one that was used to send to me said they ship to China only, another quoted R 2 500.00 and some change which I feel is way expensive considering I had already spent R 3 783.00 purchasing 2 glasses. There's a Lensmart Facebook page where customers post their new glasses, I posted in that group about my experience with my wrong order,I was silenced, my post had to be reviewed by the group's admins, instead of reaching out to me my post was deleted and it was never posted, I tried again, the second time around I got blocked, I no longer can see the group's posts n or participate,clearly I have been silenced, that is no way to treat a dissatisfied customer by being fake on social media and make things seem as if all Lensmart customers are happy!!! I'm a first time customer and after this there's no way I would refer any of my friends or colleagues to get glasses at Lensmart based on how I'm treated now that I have a problem!!!This really makes me angry because I'm still stuck with glasses I cannot use though I paid a lot of money for them. All I need is an extension until my pay day on the 15th of October so that I can pay that exobertant amount for the small glasses to be taken to USA so that I can get proper glasses that fit, all I want is my money's worth and I will not rest until someone pays attention to me!

They’re really helpful.

Quality glasses at a great price, fast delivery, great satisfaction

I’ve worn glasses for years and honestly it’s always been a hassle for me because I’ve always felt like they somehow in the way. The general process as well was always an inconvenience because I never had the time. Being able to order these online from the comfort of my home has been so efficient and easy. Now let’s talk quality - the design, durability and comfort; I would give a solid 8.5 out on 10. The only reason it isn’t a 10 - is because there’s always room for improvement anywhere. The 3 pairs I chose suit me so well; and they give me a confidence boost in a way I never imagined glasses ever would. One thing though I would say, the packaging needs more - the the lens wipe to the glasses casing: I see it improving so much and with the great quality glasses along with good quality packaging - I can tell Lensmart will soon be the number one brand worldwide. Or at least - that’s what I want for them. It’s a pair of lens and you just have to be smart about it!

I love my new glasses! I received 5-star service and a quality product. It was very easy to order!

I love both pairs of sunglasses that I ordered from Lensmart. I have progressives and the prescription is spot on in them. My only suggestion is to offer the sunglasses in a darker lens. I have light eyes that are sensitive to the sun so a VERY dark lens is typically what I get from the eye doctor.

I own 18 pairs of glasses so far from Lensmart and have 2 more on the way. I've loved all my glasses that I have received. I will continue to order. I even tested the prescription and it was spot on at my eye exam.