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Lensmart Reviews | Read Customer Reviews of lensmartonline.com

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Health & Medical
Vision & Hearing
Lensmart

LensmartReviews of lensmartonline.com

4.511,249 reviews
Vision & Hearing
5636 birchbay ct. Rancho Cucamonga ca, Rancho Cucamonga, California

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Lensmart4.5

Reviews11,249 About Contact

Overall score

4.5 out of 5

Excellent

Average of 11,249 reviews

Distribution

5★85%
4★1%
3★1%
2★1%
1★12%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(678) 664-9621
lensmartonline.com
[email protected]
5636 birchbay ct. Rancho Cucamonga caRancho Cucamonga, CA 91737

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About Lensmart

By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.

Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: lensmartonline.com
Website: lensmartonline.com
Category: Vision & Hearing
Location: Rancho Cucamonga, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Lensmart reviews

11,249 approved reviews, newest moderated first

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Leticia
Oct 2, 2025
Very satisfied with my 2 pairs
I ordered two pairs of glasses from Lensmart and I am very happy with my glasses. The ordering prcess was so straight forward. I also had to contact the customer services because I made a mistake with my order and they responded very quickly and settled my issue.
Response from LensmartOct 3, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Danielle H.
Oct 2, 2025
Scam company
This is a scam company. They do not accept returns even though their website states that they do. They replied to my first review here on trust pilot apologizing and telling me to check my email to resolve the situation, but I never received that email.
Response from LensmartOct 3, 2025
We sincerely apologize for the poor customer service experience you experienced. We've assigned a dedicated customer service representative to address your order. Please check your email. If you require any additional assistance or have any further questions, please feel free to contact us. We're here to help and ensure your complete satisfaction.
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Khotsofalang Khotsi R.
Oct 2, 2025
Great service great quality spot on…
Great service great quality spot on prescription i love both my spectacles i can not stop admiring them and recommending Lensmart to all my friends
Response from LensmartOct 3, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Susan
Oct 2, 2025
My problem was resolved quickly
My problem was resolved quickly
Response from LensmartOct 2, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Crystal
Oct 2, 2025
Customer service has been great
Customer service has been great. Glasses are so cute. Just waiting on my daughter to get hers now!!!!!
Response from LensmartOct 2, 2025
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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Rácz K.
Oct 1, 2025
I got one glasses wrong but they were…
I got one glasses wrong but they were so nice and helpful. I got the correct glasses so fast . Thank you so much for youu.
Response from LensmartOct 2, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Tiffany
Oct 1, 2025
Very helpful
Customer service was very helpful and easy to deal with. It did take awhile to get the outcome I was looking for, but assuming this is due to time zone differences. Overall, great experience.
Response from LensmartOct 2, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Barb
Oct 1, 2025
New glass frames
I had a pair of glasses on order that never made it to my house and all I had to do is email them and they did more than just look into it for me....they realized that pair of frames were discontinued and offered a for me to find a new frame with a discount for having to wait so long. They were very easy to work with and have been with me every step of the way.
Response from LensmartOct 2, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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