LensmartBy offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Katia-Teodora C.
The glasses are amazing, so comfortable and pretty! I’m extremely happy with them and totally recommend buying them. Especially the models Andrea and Cutie.
Response from LensmartOct 10, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
mary
It was pretty good , well service customer
Response from LensmartOct 10, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Tiffany K.
I would give a zero if it was an option! The only way to contact them is through email, and they get in NO hurry to respond. I ordered 2 pair of glasses and never received them and they told me I had to contact their 3rd party carrier to get everything figured out. They offered NO help or my money back, and when I called the 3rd party carrier that was an even bigger joke! I will NEVER order from this company again! Back to Zenni I go!!!
Response from LensmartOct 10, 2025
Sorry to have kept you waiting. Your case is covered by insurance, and we've noticed you've already filed a claim with your insurance company. Could you please wait for the outcome of your claim? Don't worry, we'll always provide a solution for any issues with your order. Thank you for your patience.
Mónika Hankovszkiné K.
Fast reaction from customer service to my request of change, enabling to make sure to clarify the details fór what lens I need. Thank you.
Response from LensmartOct 10, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Megan M.
I appreciate that we can upload a photo of our prescription, I find that to be super convenient as opposed to typing in things we don’t really understand. Furthermore, I appreciate that a very strong prescription lens I ordered was too strong for the type of lens I initially chose (without my better judgment, I picked bifocal lens), and Lensmart, with honesty, professionalism, patience and care, reached out and stated that the prescription was too strong and recommended that it be done in Progressive lens instead. And after I agreed, they accommodated that change wonderfully. I have introduced Lensmart to everyone I know who needs glasses! They’re amazing as a business.
Response from LensmartOct 10, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Kim C.
Efficient, and reliable. A company I can truly trust to honor their brand.
Response from LensmartOct 10, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Charlotte
I ordered 2 pairs of glasses which I love. There was a flaw with one pair but the customer service has been fantastic, they've dealt with the issue quickly and I'm very happy with the outcome. There's a fantastic selection of frames which come within a reasonable time frame. I will be ordering again!
Response from LensmartOct 10, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Judit
Elégedett vagyok mindkét szemüveggel amit eddig rendeltem és tervezek továbbiakat is vásárolni. Az egyik szemüveg szára tönkre ment valami miatt az első használat után és a Lensmart azonnal kicserélte, küldött helyette újat! Ebből a szempontból is megbízható a cég!
Response from LensmartOct 10, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
