LensmartBy offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Keta W.
I absolutely love the glasses and the wide variety of choices in men and women
Response from LensmartOct 15, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
ThaNdo M.
Had issues with my order and they were well communicative, responded nicely and help me. I'm so much happy that they attend customers issues and will definitely work with them again
Response from LensmartOct 15, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Marianna
The best CC! They helped me so much in short time :)
Response from LensmartOct 15, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Csaba
First of all the order process. It is very understandable, fast and convenient. The app is impressive, showing you how the chosen frame looks on you. After the order, so easy to follow the delivery. The glasses I received are of amazing quality. They are beautiful, light and I can see perfectly with them. Later, due to my mistake, the company had to correct my address on the invoice. They were very helpful, fast and polite. It's really great to be a Lensmart customer. I would highly recommend them to everyone.
Response from LensmartOct 15, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Gao M.
For some reason, my delivery address was considered to be an "insufficient address", although I've used the same address before multiple times without any issues. Therefore, my package couldn't be delivered. I emailed them when I noticed this incident and they were quick with responding to my emails, along with a smooth solution to the problem.
Response from LensmartOct 15, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Eszter M.
Super! Ich liebe!!!!
Response from LensmartOct 15, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Sayım Y.
I ordered glasses with 1.74 index premium lenses but received the wrong, thicker lenses instead. When I first contacted the company, they denied sending the wrong lenses, and it took many emails and explanations before they finally accepted their mistake and agreed to resend the correct 1.74 lenses. Weeks later, the new pair arrived but again, the lenses were wrong. This time I even sent them comparison photos showing my old genuine 1.74 lenses side-by-side with theirs, and only then did they reluctantly admit the error. The process took months, and at one point I was even asked to record a video breaking the glasses to get a refund which was extremely unprofessional. After a long struggle, I did eventually receive a full refund, and I appreciate that in the end. However, I sincerely wish the whole process had been handled with more honesty and professionalism from the start.
Response from LensmartOct 15, 2025
We apologize for the unpleasant shopping experience. We made the lenses according to the specifications you ordered, but due to the strength of the prescription, you were dissatisfied with the thickness of the lenses. We have provided a solution and your refund has been issued. Do you have any other questions?
Devon B.
They messaged me back very fast and were very helpful with any questions I had.
Response from LensmartOct 15, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
