Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

Viv
Oct 17, 2025
Beautiful Glasses and Wonderful Support Experience
I bought my glasses from Lensmart and really love the design and comfort. When I noticed that the hinge was a bit loose/ broken, I contacted their customer service, and they responded quickly and were very understanding. They handled my concern professionally and made sure I was satisfied with the outcome. It’s great to see a company that values its customers and provides excellent support. I’ll definitely shop with Lensmart again!
Response from LensmartOct 20, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Abbygale D.
Oct 17, 2025
I was scared to order at first but I'm…
I was scared to order at first but I'm super glad that i did because now I'm soo inlove with my new glasses!
Response from LensmartOct 20, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Lori
Oct 17, 2025
Very bad return policy and support
I ordered two pairs of glasses and one of them was almost perfect. The second pair was awful on me. Lensmart has a free return/exchange policy but it was a problem because they make you pay for the return and write a five star review. I did both of those things and my return, for whatever reason was stopped at customs and sent back to me, and their response was oh that’s odd well you can pay AGAIN and try shipping it back to us. I’m not gonna pay twice to return an item that would now cost me more to return than what the price was to buy in the first place. I was very disappointed in their return policy and support. I will not order from them again.
Response from LensmartOct 20, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Ceditas
Oct 17, 2025
Paquete extraviado y no devuelven el dinero
Despues de 7 semanas de espera, escribo para saber qué pasa con mi pedido y me dicen que la empresa de transportes lo ha perdido. Solicito en dos ocasiones que me devuelvan el dinero de mi pedido y solo responden con disculpas y que vuelven a enviarlo, no quiero esperar otros 2 meses por unas gafas, quiero mi dinero de vuelta, imposible hacerles entrar en razón. Mucho cuidado con esta empresa.
Response from LensmartOct 20, 2025
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
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Estefania B.
Oct 17, 2025
I have had about 5 pairs from them as…
I have had about 5 pairs from them as there are so many to chose from, always fantastic quality product. Will continue using their service whenever my prescription changes as cheaper than re-glassing the frames I already have and I can have a change of look
Response from LensmartOct 20, 2025
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
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sachi
Oct 17, 2025
they were helpful
they were helpful, i had a little issue, and they got it done right away.
Response from LensmartOct 20, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Selina
Oct 17, 2025
Customer service was great and there…
Customer service was great and there are so many great options to pick from!
Response from LensmartOct 20, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Anaelle L.
Oct 16, 2025
I really recommend
I really recommend , shipping is quick and the glasses are great qualitie.
Response from LensmartOct 17, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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