LensmartReviews of lensmartonline.com

This company is untrustworthy, has no clear website, no phone or chat window to contact them only through email or face book , even with email or facebook they don’t reply to you instantly , they reply to you after 1-3 days each time , they cheat your money by deducting 10% of what you paid even if you cancel after 1-2 days of your order date , their excuses are they already done the customization while they clearly say that the order takes 3 weeks to arrive, their customer service is Zero , incompetent You have to be very very careful if you would like to make risky deals Furthermore, if you cancel they don’t return your full money back but they keep email you back and forth many times asking you ( do you want to cancel your order or not ) , since 0ct 05 till up to date I did not get any refund I don’t think they are legitimate business

Ordered on July 16th. On July 21st they tell me one of the frames was out of stock and so I selected another Style. On July 29th I realize and inform them that one number was wrong so it was an address that didn't exist - my fault. August 13rd I got two messages - one saying that it had been delivered with a picture of a door and the other saying delivery failed. I drove up and down every road that could have possibly even partially matched the shipment address I had given. I inquired and they referred me to the delivery company. I inquired multiple times over multiple days who the delivery company was and finally contacted them. Delivery company said that they would attempt to deliver it again. Then I got a message saying that after "several delivery attempts" it's been shipped back to China. I give lensmart the correct address and they inform me that some of the frames were no longer available so I selected replacement styles. By the time they would get back to me now another style was no longer available so I would replace that one. This went on and on from August 21st through September 27th. Additionally, at one point I tried to change the order to fewer pairs but at the same total cost and they would not allow it. On the 27th I asked them to cancel the order and give me a refund and they are saying they will only partially refund it despite the fact that the vast vast majority of the delay was completely on them.

Excellent customer service. I didn't end up receiving my glasses because the delivery took a bit longer than expected, which coincided with my trip. I had to request a cancellation of my order. The team was incredibly kind throughout our communications and provided a full refund.

This company is first class for its frames and lenses not to mention the customer service they go above and beyond to help you out. Would 100% recommend

Exceeded my expectations for the price! Super stylish and lightweight. I recently received two pairs of glasses from Lensmart as part of a content collaboration, and I am genuinely impressed by the quality. Ordering online can be hit-or-miss, but these frames feel incredibly durable, lightweight, and sturdy on the face—definitely not like cheap, flimsy plastic. The lenses are perfectly clear with accurate optical quality, and the packaging was a huge plus. Each pair came with its own premium protective case and microfiber cleaning cloth. Delivery was smooth, and the website has an amazing variety of trendy shapes. If you are looking for stylish, budget-friendly prescription or blue-light eyewear, I highly recommend giving them a try!

I had great experience with their customer service team. Their was some misunderstanding in the order and they corrected it!

Great customer service will recommend to any one and reliable

Amazing quality frames and my prescription was spot on! Would definitely recommend thank you :)