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Lensmart Reviews | Read Customer Reviews of lensmartonline.com

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Health & Medical
Vision & Hearing
Lensmart

LensmartReviews of lensmartonline.com

4.511,249 reviews
Vision & Hearing
5636 birchbay ct. Rancho Cucamonga ca, Rancho Cucamonga, California

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Lensmart4.5

Reviews11,249 About Contact

Overall score

4.5 out of 5

Excellent

Average of 11,249 reviews

Distribution

5★85%
4★1%
3★1%
2★1%
1★12%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(678) 664-9621
lensmartonline.com
[email protected]
5636 birchbay ct. Rancho Cucamonga caRancho Cucamonga, CA 91737

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About Lensmart

By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.

Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: lensmartonline.com
Website: lensmartonline.com
Category: Vision & Hearing
Location: Rancho Cucamonga, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 96% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Lensmart reviews

11,249 approved reviews, newest moderated first

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Shanique T.
Nov 5, 2025
Excellent service
The glasses is a great quality and match the prescription excellently. When I had a problem with the glasses they responded very fast and assisted me throughout the whole process. I really appreciate the fast service and the way they handled my problem.
Response from LensmartNov 6, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Mbali
Nov 5, 2025
The company is so reliable and the…
The company is so reliable and the products are of great quality. The assistance staff is also very efficient with their service and responses to any questions you may have.
Response from LensmartNov 6, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Tlholeho M.
Nov 5, 2025
I had the best experience buying from lensmar
I had the best experience buying from lensmart and I can surely recommend everyone to buy from here. They have a variety of products at very affordable prices, but the best thing about them is their communication skills when updating you about your order. Even better, their commitment to their projected timeline for delivery. 👍👍
Response from LensmartNov 6, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Brigitta T.
Nov 5, 2025
There is a large selection and the…
There is a large selection and the glasses are at good prices.I love it.
Response from LensmartNov 6, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Rattanaporn G.
Nov 5, 2025
Good.
At the End, everything perfect, customerservice works good, thank you.
Response from LensmartNov 6, 2025
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Report
jamila
Nov 5, 2025
Excellent customer service
Excellent customer service! Timely response to your needs! keep up the good work! :)
Response from LensmartNov 5, 2025
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Report
Lourdes O.
Nov 5, 2025
Great experience!
Great experience!! I bought 2 pairs of sunglasses polarised with prescription and the product and price were amazing. Highly recommend them. Also the customer support via email is great if you have any doubts
Response from LensmartNov 5, 2025
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Amed M.
Nov 5, 2025
Unethical behavior - pressured to remove my review
I ordered two pairs of prescription glasses from Lensmart. Unfortunately, the quality and service did not meet my expectations, so | left an honest negative review about my experience. After that, Lensmart contacted me and said they could only arrange a replacement if I removed my negative review. This is not acceptable - it's unethical and clearly an attempt to manipulate customer feedback. Consumers deserve to know the truth without pressure or censorship. Honest reviews help people make informed decisions, and companies should not try to silence their customers. I have kept all the messages as proof of this interaction and hope Trustpilot investigates.
Response from LensmartNov 5, 2025
We apologize for any dissatisfaction with non-discounted items. We can process returns or exchanges for unsatisfactory items as long as you contact us within the timeframe we provide. However, your package arrived in August, and you contacted us in October stating that the frames were too large for your size. This significantly exceeded our processing timeframe. Since you exceeded our processing timeframe first, we cannot process your order. If you had contacted us within 30 days of receiving the goods and complained about the frames, we would have processed your order directly. We have already applied for special processing for your order, but you have not been cooperating. If you agree to our proposal, please let us know. Thank you for your understanding and cooperation.
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