LensmartReviews of lensmartonline.com

Response from LensmartJan 7, 2026

Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！

Response from LensmartJan 7, 2026

Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！

Response from LensmartJan 7, 2026

Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!

Response from LensmartJan 7, 2026

We sincerely apologize for your unpleasant shopping experience. Our eyeglasses are made according to the prescription data in your order. However, the fit of eyeglasses is affected by various factors. We noticed that the prescription data you filled in on your order did not match the correct prescription data. Due to the incorrect data you entered, the lenses were not clear enough. We are willing to remake the lenses for you according to the correct prescription, but you will need to pay for the new lenses. If you do not wish to have the lenses remade and wish to return the item, we respect your wish and will process it according to our policy. Regarding return shipping costs, our website clearly states that these are the customer's responsibility. We have provided you with a new solution and are awaiting your response. If you have any questions, you can contact our customer service; we will be happy to assist you. We will definitely help you resolve the issue!

Response from LensmartJan 7, 2026

Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！

Response from LensmartJan 7, 2026

Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！

Response from LensmartJan 7, 2026

We apologize for the inconvenience. You contacted us previously to inquire about your order status, expressing your desire to receive it by Christmas. We asked if you needed a faster shipping method, but unfortunately, we haven't received a reply from you. Because we are unsure if a change in shipping method is necessary, we cannot continue your order. However, your order had already begun when you first contacted us, and according to our policy, the refund amount is 90% of the order amount. We clearly informed you of this before processing your refund, and we only processed it with your consent. We currently have a special solution for you and are awaiting your reply. Once we receive your response, we will follow up as soon as possible.

Response from LensmartJan 6, 2026

Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!