Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

11,249 approved reviews, newest moderated first

Brian M.
Jan 7, 2026
ordered a pair of glasses and it came…
ordered a pair of glasses and it came with the nose pads broken, along with that the pd is off as well. i have emailed lensmart but to no response. The only positive thing I can say is that the blue transition lenses are good and work as intended. I would appreciate Lensmart contacting me to replace or repair the broken frame and ensure the glasses are suitable for my PD. my order number is: C25121849514948300
Response from LensmartJan 8, 2026
We apologize for the inconvenience. If the package arrived damaged, we noticed that you added the "Worry-Free Delivery" protection to your order. Please note that Seel is the dedicated partner responsible for handling any shipping-related issues under this protection plan. Based on the information we have, your package now meets the criteria to file a claim. We also note that you have contacted the insurance company to file a report. If you encounter any further problems, please feel free to contact us.
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Renny S.
Jan 6, 2026
I have a complicated eye prescription…
I have a complicated eye prescription that most companies will not produce glasses. Lensmart customer service identified that my correction was not typical and reached oiut with several questions. Upon my follow up with them, they agreed and will be making my new glasses! I appreciate their diligence and service.
Response from LensmartJan 7, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Daysha J.
Jan 6, 2026
Love my glasses
Love my glasses, lensmart made it easy to virtually try on the glasses so I knew exactly how they would look!
Response from LensmartJan 7, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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AnaBelle H.
Jan 6, 2026
I love the quality of the glasses
I love the quality of the glasses! I feel so comfortable in them and I know I will have them for a long time. They are also so cute which is such a plus.
Response from LensmartJan 7, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Dani
Jan 6, 2026
I'm very happy with my frames from…
I'm very happy with my frames from Lensmart! The frames I received were in perfect condition and great quality. They even matched my prescription! I'm so excited to incorporate my new frames into my style!
Response from LensmartJan 7, 2026
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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Anna G.
Jan 6, 2026
The Customer Service was really helpful…
The Customer Service was really helpful and cooperative
Response from LensmartJan 7, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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Darcy L.
Jan 6, 2026
Great experience…
I have ordered a number of pairs of eye glasses from lensmart and have been very satisfied with all of them. The last pair I ordered had clip on sunglasses. I received the glasses but no clip ons, I contacted the company any they are sending them to me. It was quick and easy and they remedied the situation to my full satisfaction. I would highly recommend this company!
Response from LensmartJan 7, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
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Abigail H.
Jan 6, 2026
Quick response times
Quick response times, double checking with me on my prescription to make sure it was correct. Verifying my address to make sure I would get them to the correct location.
Response from LensmartJan 7, 2026
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
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